When social media made its first appearance many years ago, content formats were limited.  People oohed and ahhhed over beautiful photography and perfectly written words.  Today, those channels have evolved to feature content beyond still shots and words.  Social media has become the platform for all things video and it’s important that your business invests in video in order to best utilize each social media platform.

So why is video important? Here are five reasons why.

Reason No. 1: Video engages the laziest of customers

In today’s world, customers have become lazy.  They want everything at the touch of a button.  Video allows them to receive your message in a clear, simple format that doesn’t disrupt their busy social media surfing too much.

Reason No. 2: Facebook says it’s important

Facebook has invested in a variety of video features, such as Facebook Live and measuring video engagement, and is the second social media platform with the most videos right behind YouTube. Facebook has become a top place for marketers to reach their audiences so if they say video is king than video is king.

• RELATED: 5 ways to maximize your Facebook marketing campaign.

Reason No. 3: Video can boost sales

It’s easier to tell your business’ story through video than a lengthy, wordy message. You’re able to visually show your product and services and have voiceover. You can also segment your videos to specifically target different audiences. A video is much more memorable than an everyday post.

Reason No. 4: Videos can be leveraged across your other platforms

Videos can be embedded into emails and onto your website, not just your social media. They can also be used in seminars or for in-store demonstrations. When you incorporate video into your marketing plan, you are investing in a content format that can be used in a variety of ways.

Reason No. 5: The future is video

As digital marketing expands, video will begin to become the norm. If you invest now, you'll be ahead of the game.

Making videos for your business does not have to be expensive. In fact, there are many different video programs out there that can be leveraged to help make videos affordable for your business. If you decide to make any changes to your marketing plan this year, my suggestion would be to increase your video budget!

Annie Pryatel is the owner of AMP Brand Studios. Learn more about how AMP is helping small businesses succeed by clicking here. 

There are plenty of reasons the Goldman Sachs 10,000 Small Businesses Program needs to be on your business’ radar in 2016. But I get it: as a small business owner you have a lot of demands on your time, so allow me to distill the many reasons you should be thinking about the program into the top five.

And they are:

1. The know-how behind the program. The program is designed by Babson College, the nation’s top-ranked entrepreneurship school. A focus is made on on practical business skills that can immediately be applied by business owners, including negotiation, marketing and employee management.

When was the last time you had access to a nationally ranked entrepreneurial program?

2.  There is opportunity to access capital. Through the program, business owners learn how to become more bankable and better position themselves to access financing and capital. The program also gives entrepreneurs the opportunity to network with potential lenders and capital providers.

When was the last time you had an opportunity to learn more about what it takes to access the capital you need to grow your business?

3. It makes your world bigger. On the first day of class, most business owners don’t know one another. By the end of the course, they have not only developed relationships and a support network, but they are also doing business with one another. Not to mention the fact the program exposes business owners to the myriad of resources available to them throughout the region that are ready and waiting to help them grow their business.

When’s the last time you made a connection that helped your business grow?

4. It will help you (and force you) to grow. Most business owners who complete the program experience incredible growth—not just for their business but also as individuals. The program teaches businesses owners to think differently, to make tough decisions, and to develop a solid vision for the future of the business.

When was the last time you were given the resources you need to put together a long-term plan for the success of your business?

5. It’s free. That’s right—there is no cost. There are no hidden fees or gimmicks to get you to buy something once you’re in. The program is sponsored by Goldman Sachs which means the business owners who are chosen to participate get to do so without paying a cent.

When was the last time you had an opportunity to learn and grow your business without having to pay out of pocket for it?

When was the last time you said “This is the year I will focus on growth?”

This is the year you can make that statement. Look at the program. Take five minutes to complete the simple application before the deadline of February 19^th. Go here to learn more, apply, and read about the other business owners who have grown their businesses as a result of the program.

Don’t you owe it to yourself and your business?

Success never comes easy. As a business coach, I know that really well. Still, I’ve sat down with scores of entrepreneurs and small business owners in my career, and I’ve noticed that the most successful of these businesses seem to have the same five traits in common.

And what are these five “secrets” to success? I’ve outlined them briefly below. For a more in-depth look at what makes for a successful small business, check out this podcast I recently participated in.

1. An Inspiring Vision

Vision is what establishes a foundation for all critical aspects for the business. An inspiring vision sets the tone for goal setting and other critical managerial behaviors.

2. An Effective Plan

This is just crucial. Any good time should be time-bound. It should spell out what needs to take place over a certain period of time. And you need to have a way to measure these goals and your progress toward these goals.

3. A Disciplined Approach to Execution

Some businesses are successful despite a lack of discipline. I would argue however that it is very difficult to sustain success over a long-term business cycle without some level of discipline. Businesses need to be driven by a sense of purpose and must have systems in place to assure some level of consistency and accountability in execution. Business owners can also enlist the services of a business coach to instill a strong sense of discipline in planning and execution. 

4. Financial Mastery

Business owners need to have at least a basic knowledge of finance and a willingness to routinely seek advice from experts, such as an accounting firm, to understand the relative strength of their business and to guide financial decisions. More specifically, they need to be able to interpret basic financial reports, understand their break-even points, and successfully manage cash flows.

5. Maintain a Unique Selling Proposition

The Unique Selling Proposition serves two primary purposes. First, for a business, it answers the question of “Who are we?” And it aligns the company to its unique strengths. Secondly, it provides perfect clarity on the capabilities of the business to prospective clients.

Brian Alquist is President of actionCOACH and is also a member of the COSE Expert Network. He is an accomplished business executive turned entrepreneur with 30-plus years of experience driving aggressive revenue growth for multiple organizations. Brian helps develop innovative business plans and educational solutions for small businesses to bring about greater prosperity and better life balance for owners. And he effectively coaches small-to-medium sized business owners and employees, leveraging an array of tried-and-true strategies to successfully transition prospects into clients and to improve efficiency that brings about transformational growth.

Side hustles are becoming an increasingly popular option for those of us who want to pursue entrepreneurship without giving up our full-time jobs. At JumpStart’s 2017 Startup Scaleup event, we learned tips for growing your side hustle while holding down your day job at the Mastering the Side Hustle panel, featuring Robin Doerschuk, founder of The Women’s Leadership Conference of Northeast Ohio, Jason Estremera, founder of CLE Threads, Shibani Faehnle, owner of Bombay Taxi, LLC, and Tiffani Tucker, founder of Have a Slice.

• RELATED: Take a look at how Twitter reacted to this year’s Startup Scaleup

Here are our five key takeaways from the session:

1. Have faith in yourself

Your side hustle will not be successful if you don’t believe in yourself, period. In other words, “Listen to your gut,” as Tucker said.

Having faith that you have the skills needed to make decisions, be flexible and deal with whatever challenges come your way is crucial to building a foundation for your business.

“Everything is a learning process, everything changes all the time - the only constant is you,” said Faehnle. “So, bet on you every single time.”

2. Listen to everyone - even those who only offer criticism

Constantly being open to receiving feedback—both positive and negative—is the only way to understand what your customers truly want. And using that feedback to refine your product is a thoughtful and effective way to better serve those customers.

When reviewing feedback, remember that there’s a difference between haters and people who want to genuinely give you advice, said Estremera. “We have to put our egos aside and determine if a person is being rude” or truly trying to help, he said.

3. You don’t have to quit your day job

Instead of rushing to leave your full-time job, appreciate how having that job can benefit your side hustle. For one thing, any monetary investments you make are less risky when you know you have a steady paycheck.

“Having a full-time job will save you because you won’t run out of cash,” Faehnle said.

You can also think about using your day job as a platform for marketing your side hustle and getting feedback. Tucker began bringing in baked goods to the newsroom at her full-time job and launched her side hustle at the encouragement of her coworkers.

On top of that, skills you learn from having a side hustle can actually make you more valuable to your full-time employer.

“The things I learned from having a side hustle make me a better employee,” Faehnle said.

4. Striving for balance is futile

True work/life balance doesn’t exist for side hustlers. There will always be more work to do, not to mention managing family and personal needs. Accept that from the start and you’ll be much better prepared for the often chaotic lifestyle being an entrepreneur while a full-time employee can bring.

“People ask, ‘How do you stay balanced?’,” Doerschuk said. “You don’t.”

5. Failure is not a bad thing.

Treat failure as a learning experience. Failure is inevitable, whether it’s a big, grand failure or a tiny daily task that got messed up, but what you do with that experience is up to you. Learn from your mistakes and you’ll be better able to handle hiccups in the future.

“Take the risk, fail and learn from what you did; pivot, refine,” Doerschuk said. 

The uncertainties surrounding any crisis spark fear among individuals and pose a threat to the continuity of most businesses. It is not unusual to hear clients saying, “They are not telling us anything,” “We have no news,” and “We do not know what is happening,” when they appear on television interviews amidst a crisis.

When the dust settles down, you will hear companies apologizing to their customers. They indicate that the crisis was a time to learn valuable lessons and that they hope to do better next time. The implication, in this case, is that effective communication with customers is critical during a crisis. Keeping your customers in the dark or allowing any sense of disconnection with them during uncertain times will only damage the reputation of your brand.

During a crisis, things appear to be falling apart, and insecurities about the future of your operations continue increasing. One of the things you can change at such a time is how you communicate with your clients. Here are the top 5 ways in which effective communication with customers can help you through a crisis.

1. Communication Promotes Transparency

Customers need to get a real sense of the situation during a crisis. One of the ways you can achieve that is by furnishing your clients with regular updates regarding the issues at hand. By doing so, your customers will consider your business authentic. That, in turn, will boost their confidence in your brand going forward.

Today, social media is often where people turn to when issues arise or when there is a situation requiring their attention. As such, you should consider reaching out to your clients through social channels to engage them better during a crisis. A crisis may also demand some adjustments.

So, if you are planning to provide online learning instead of physical lessons, you intend to close your physical store for some time, or you are moving face-to-face workshops to virtual meetings, ensure you communicate the same to your customers. The way you communicate with customers during a crisis can either make or break your business operations. You cannot afford to overlook the importance of maintaining transparency at such a time.

RELATED: 6 Ways to Succeed at Facebook Marketing in 2020

2. Communication Allows You to Address the Problem Head-On

Changing your business approach for the purposes of adapting may be a necessity during a crisis. As much as that is the case, you need to bring your clients into the loop carefully and sympathetically. Thoughtful communication will call for clarification on where you and your customers stand when there is a situation affecting your business operations.

In that case, creating a public address to communicate directly to your clients is advisable. Addressing your customers in-person can bear a positive impact on your operations. Doing so will also bring a little sense of normality into the lives of your clients when times are tough.

Also, note that hearing from a brand during a crisis is quite reassuring for customers, despite the situation on the ground. The next step after addressing your customers is creating content that focuses on crisis communication. Social media can help you implement such details into your marketing strategy to help you win the trust of your clients in an uncertain business environment.

Additionally, crisis communication humanizes your brand by introducing a sense of “collective grief.” That implies that your enterprise and customers alike are experiencing the loss of “normal” and are addressing the issue together.

3. Communication Creates an Opportunity for Your Business to Thrive

A crisis can prompt many entrepreneurs to embrace remote operations, as is the case at the moment. Thriving in such a business environment calls for constant communication with all stakeholders, including your clients. The fact that physical interactions become rare in remote working environments does not suggest that you should lose touch with your customers.

Effective communication with customers in a remote setting should go beyond cold calls and messages. On the other hand, understanding how your clients feel during a crisis is paramount. For that reason, you should consider video calls when communicating with your customers at such a time. That way, you will learn a lot from the body language and facial expressions of your clients.

In turn, you can reassess your strategies to identify the business approach that suits your customers and implement the same. Responding to the concerns of your customers in uncertain times will eventually promote business success.

4. Effective Communication with Customers Fosters Trust

You cannot win the loyalty of your customers during a crisis if they have no connection with your brand. The reason for this is that effective communication is one of the building blocks of trust in any relationship. That is especially true in a remote setting where casual interactions, in-person meetings, and live events are lacking.

Capturing the attention of your customers, in this case, becomes paramount because it has a direct impact on their connection to your brand. Communicating with your clients in times of uncertainty is a sign of your thoughtfulness, and it provides an opportunity for you to strengthen your relationship with them as well.

5. Communication Reduces Cases of Customer Churn

Losing clients during a crisis is quite unfortunate for any company, and it affects your returns, too. The fear among customers in an uncertain business environment is part of what may cause them to abandon particular brands. The probability of retaining clients at such a time will partly depend on the faith you instill in them regarding the future of your business operations.

Therefore, effective communication with customers should be part of your priorities if you do not want to lose clients when crises set in. Remember that your clients are looking for the reassurance that tough times are not going to affect your relationship with them. Giving such individuals every reason to believe in your brand will reduce cases of customer churn, which will, in turn, promote business continuity.

Whether a crisis is within or beyond your control, the fact is that your relationship with your clients will be at stake at such a time.

Effective communication with customers during a crisis helps you to keep in touch with them while addressing the concerns they may have from time to time. That way, your enterprise will stand a better chance of succeeding during and beyond tough times.

---

If you need information on effective digital solutions for effective communication during a crisis, contact the experts at LocalBizGuru today! We’re here to help in any way we can!

From Facebook to Yelp to chatting with your next door neighbor, there are myriad ways to seek other opinions and experiences on just about every company or service provider. And, people inherently trust the opinions of other people. When it comes to testimonials, 90% of people say they trust recommendations from people they know and 70% of people say they trust recommendations from people they don’t know.

So if you’re a small business owner, testimonials can be a great way to get a lot of marketing bang for your buck. Video testimonials can be created easily and affordably and are extremely effective when done right.

• RELATED: Find out why a personalized marketing approach is essential today.

The Greater Cleveland Partnership’s Content Director Shawn Turner took part in a recent panel discussion hosted by New Image Media that delved deeper into how to get powerful customer testimonials. Other panelists featured were Raquel Eatmon, owner and CEO of Rising Media LLC, and Steve Petti, owner and creative director at New Image Media.

The discussion yielded five expert strategy tips behind great testimonials.

Tip No. 1: Find good testimonial candidates

You want a testimonial, but how do you select someone to participate? Ultimately, the ideal person is a brand ambassador for your company; someone engaged and engaging.

• Look for the most excited person in the room at an event. If they’re tweeting or texting, they’re probably feeling inspired by the experience. When they’re excited, it shows on camera.
• Help interviewees overcome any anxiety about being on camera. Play music or talk casually with them beforehand. Tell them a story or show them testimonials you’ve shot previously. The more relaxed they are, the better they will be on camera.
• Try to gather people at different stages of their relationships with your organization. It not only showcases a variety of different types of testimonials, but can also help solidify their good feelings toward your business.
• Don’t forget about internal testimonials. Collect messages from staff about how they care about the customer. This approach helps personalize the business for your audience.
• Seek comments from industry experts. Authorities in your specific industry area can provide professional opinions about why your business excels.

Tip No. 2: Use a content calendar

A content calendar can be a useful tool in planning out all aspects of your marketing plans, and testimonials are no exception. Thoughtful planning for your video testimonials can help you juggle all of the balls you will no doubt have in the air with your small business.

• Make sure your content calendar includes different platforms so that you’re reaching people with your testimonials across all areas of social media and your website.
• Put some intention behind your timing and plot out when you want things to hit on each platform.
• A good content calendar will allow you to see at a glance what topic areas you’re covering on what platforms and at what times.
• Allow for some flexibility. Don’t make it so rigid that you don’t have space to cover something that comes up last minute. Because things will always come up last minute.

Tip No. 3: Plan it out

So thanks to your content calendar, you know when and where you’re looking to place testimonials. But what will the video itself look like?

• Take some time to think about the colors you might use. Do you have to coordinate with a specific logo?
• Do it on-scene. Find a good place for an interview where you can capture the emotion and activity of the event; where action can be seen and felt.
• Don’t make it too over-produced. Allow people to be natural and feel comfortable, both the interviewees and people watching.

Tip No. 4: Encourage sharing

The video is done and you’re proud of the work you accomplished.  It’s time to spread the word and get that video going viral.

• Let your interviewees know when you’re publishing their videos. Send them the URL so they can share it with their networks.
• Create a balance between promotional and informational material. People are less likely to share if a video is purely promotional. Add an educational element in it or other takeaway; tell them something they don’t already know or something they will find valuable.
• Tell a story. And then get to the heart of the story, tugging at people’s heartstrings when possible. Find a way to reel in the audience. When the testimonial is more relatable, it’s also more likely to be shared.
• Call-to-actions can be subtle. A simple fade-in with the website or phone number at the bottom is all you need, and it will help people feel less like they are sharing a commercial.

Tip No. 5: Get a better ROI

What’s better than having a great testimonial? Having a great testimonial that you can re-use and repurpose. You don’t always have to be shooting new video, but you can make it look like you are.

• Slice up a video and save it. Take different segments and use them according to what’s currently trending. You don’t need to use the whole video at once—save parts for later when they have more relevance. Don’t forget to hashtag it!
• Soundbites are key. Take one testimonial and divide it into several different soundbites to use leading up to an event. Be sure to give them new, creative titles.
• Post and repeat. Since Twitter is more disposable than other social platforms, you can repost the same video (or different segments of the same video).

Video doesn’t have to be just a video. Turn a still shot into a graphic or an animated .GIF file.