Michael Canty is the president and CEO of Alloy Bellows & Precision Welding, Inc. Founded in 1935 as a welding house, Alloy Bellows has transformed the company over the past 12 years into a state-of-the-art manufacturing company with two modern, air-conditioned, fully integrated facilities (about 90,000 total square feet) providing a full range of hydro-formed bellows assemblies, welding, brazing and soldering services, and precision CNC (Computer Numerical Control) machining services to a wide variety of industries.

More than 95% of everything sold at Alloy Bellows is manufactured in Ohio, and up to 30% of everything made is for export. Alloy Bellows was chosen by the Plain Dealer in 2015 as one of the best companies to work for in Northeast Ohio, and the company has been the recipient of many awards for excellence.       

With over 35 years of business experience in a wide variety of industries, Michael Canty knows what it takes to succeed. We had a chance to sit down with him and talk about the challenges facing businesses today and how to overcome them.

MYB: What is an under-the-radar challenge for your industry that people aren't necessarily talking about but that you think will be on everyone's mind in the future? Why is this challenge a big deal and how will this challenge impact the industry moving forward?

Canty: Business today has several challenges that include the availability of human talent, the consolidation of industries into fewer and fewer players, the ever changing tax and regulatory environment, and the fast pace of evolving technologies in the manufacturing environment, as well as in the digital environment. 

A key issue related to the first challenge is the development and retention of scarce human talent once that talent has been found and hired. Gone are the days of 40-year careers ending with a “gold watch” and a retirement party. Younger talent can be less patient, easily discouraged, often lacks the “soft” skills necessary in today’s business world, and far less willing to stay put for more than a few years, taking with them the training and institutional knowledge learned during their short tenure.    

It generally takes time and significant resources to train and develop human talent—especially in today’s more complicated and changing environment. If the initial development period is, say, 6 months, and that talent leaves in 18 months, companies face not only the loss of investment, but significant transitional costs, the loss of institutional knowledge, the possible spreading of proprietary IP knowledge, and often a disruption of business during the process. Spread these issues across several company functional areas and a company can be in constant emotional and transitional flux, further dampening growth prospects.

Yet the younger workers of today, if treated properly and challenged, can provide incredible creativity and productive growth.  

MYB: What can you do to prepare for this particular challenge, and how do you see your industry evolving as a result of this challenge?

Canty: At Alloy Bellows, we generally take the following seven steps to prepare for, and deal with, the changing nature of human talent. 

Step 1: In the hiring process, we seek, first and foremost, talent at all levels that exhibit qualities of character, cooperation and company “fit.” Each candidate goes through multiple interviews. All candidates go through both drug and background checks. And the company is very open about the available positon, expectations, etc.

Step 2: Once hired, each new hire goes through an “on-boarding” process designed to quickly get them productive, engaged and accepted. 

Step 3: Supervisors of all employees are required to put development plans in place for their team members. Cross training for multiple functions is required. Regular training and development is key. The company will pay for schooling, seminars, etc. to further the development of those who wish it.

Step 4: Communication is key to employee engagement and inclusiveness. Daily, weekly, monthly meetings are held on issue and development topics throughout the company. Employees at all levels know about company metrics, the customers, investments, etc. They are Involved, not just by-standers.

Step 5: Incentive bonuses are paid to all employees on a team basis for meeting revenue and profit goals. Recognition and incentive awards are provided for good ideas that lead to company improvement. Company events and parties develop the social interaction as well as the work interaction of employees. 

Step 6: Employees are given challenging, cross-functional assignments and leadership roles to creatively solve problems and re-imagine better functioning areas of the company. 

Step 7: Where possible, we promote from within, so employees who want to grow see a path for growth and development.            

MYB: What do you get out of being a COSE member?

Canty: I have attended many COSE events, including those specific to investors. I have been a COSE Board member and on several committees over the years. I am currently on the GCP Governmental Affairs Committee. I am a strong believer in advocacy, and that business needs to learn about and speak up for their needs at all levels of government. COSE helps provide this awareness and opportunities for advocacy.

• RELATED: Check out what three other members had to say about how attending COSE events helped their businesses grow.

Learn more about the benefits of being a COSE Member by clicking here. Or, contact our Membership Team directly via email at memberservices@cose.org or by phone at 216-592-2355.

You see your doctor for health check-ups and a mechanic for car tune-ups, but where do you turn when something just doesn’t feel right with your business? During the recent “COSE WebEd Series Webinar: 10 Keys to a Healthy Business,” Greg Gens, area president for FocusCFO—a provider of CFO-level services to the small- and medium-size business market—discussed some “tests” you can give your business to see if it’s doing well and prepared for a successful future.

• RELATED: Are you interested in learning more about how to keep your business healthy? Register to attend COSE’s first Healthy Growth Checkup © workshop.

Listed below are Gens’ 10 keys (questions to ask yourself) to ensuring your business is healthy and running the way it’s supposed to.

Key No. 1: Do you understand cash versus cash flow?

There are only three real sources of funding: investors, banks and businesses. Investors and banks bring cash to the table, even if it is only borrowed. They are more complicated avenues of getting cash and bring their own share of potential conflict. Your business itself is often your best source of cash flow and is frequently overlooked. Look inside your business at accounts receivable (is it time to bill?), inventory and equipment, and overhead and capacity. Every business can better optimize cash flow.

Key No. 2: Is your cash locked up in working capital?

A great source of capital can be found on the left side of your balance sheet. Unlock your cash by making sure your billing and collections are up to date, getting rid of slow-moving or low-markup inventory and reducing equipment that doesn’t get much use. Ask yourself, “What if you couldn’t get money from an investor or bank; what are the opportunities inside your business for cash?”

Key No. 3: Do you have a clear understanding of debt and a good connection with your bank?

There are three types of bank debt: real estate, equipment and lines of credit. Real estate and equipment debt are tied to specific assets or collateral, and have a fixed term (usually three to 10 years). A line of credit is usually tied to working capital (accounts receivable and inventory) and should not be used to fund equipment, expansion or overhead costs. Lines of credit are often tied to temporary or seasonal expenses, and ideally will go to zero during the rest of the year. Make sure you can show your bank that you can pay down a debt, that you have all information at your fingertips and that you can give it to them as soon as they ask for it.

• RELATED: 9 smart money ideas for your business

Key No. 4: Do you have the tools for effective management reporting and financial statements?

“Your books,” or your internal accounting systems and reports, are very important to your company.  A healthy business is able to fairly easily “close the books” at the end of each month. Keep your financial statements as simple as possible and consider something off the shelf, such as QuickBooks, Peachtree, Dynamics or others. Gens advised outsourcing this part of your business to a CPA or bookkeeping firm.

Key No. 5: What is important to you?

For this test, Gens outlined four questions to ask yourself and the areas of your business to consult when answering the questions.

• What happened yesterday? Accounting.
• What is happening today and tomorrow? Operations.
• What will happen three months from now? Revenue.
• Will I run out of money from either moving too slowly or too quickly? Cash Flow.

Key No. 6: Do you have an understanding that not all sales are healthy?

Examples of unhealthy sales include:

• Too much revenue from one customer;
• not enough revenue from one customer;
• gross margins that are too low to cover overhead costs;
• sales commissions that exceeds gross margin;
• clients who pay too slowly; and
• orders that cause too many disruptions.

To have a clear understanding if a sale is healthy, Gens advised knowing the exact numbers tied to that sale, as well as looking for common trends or problems associated with sales across the board.

Key No. 7: Are you being thoughtful about your financial strategy?

Are you current on paying your taxes? Do your books check out? Are you able to prove that you can pay off a debt so that banks feel comfortable loaning to you?

Key No. 8: Do you have the ability to drive positive cash flow from operations?

Cash flow from operations refers to the amount of money a company generates from the revenues it brings in, excluding costs associated with long-term investment on capital items or investment in securities. It is cash flow from operations that will be used to make capital expenditures, design new products, make acquisitions, pay dividends, reduce debt and more.

Key No. 9: Does your budget and forecast plan for what you want to happen?

Understand that if you can’t make it work on paper, you don’t have much of a chance of making it work in real life. Gens suggested looking forward, not backward. If you are running your business strategy by financial statements, you’re always looking at last month’s budget. The key is a budget with a forward-facing perspective.

Key No. 10: Does your business have good advisors and are you communicating well with them?

Your banker, attorney, CPA and others: Are these some of your most trusted advisors and do you bring them in and talk with them regularly? Don’t be too proud to admit when you need some extra guidance.

• RELATED: Choosing and using a Board of Advisors

The COSE WebEd Webinar is just one example of the dozens of educational events COSE hosts every year. Check out the COSE Events page to see if there are any upcoming events that might help you grow your business.

Throughout 2018, Mind Your Business will be reviewing the highlights of the 2017 BizConCLE event hosted by COSE and the Greater Cleveland Partnership. Today’s article focuses on the importance of a company living by its core values, as explained by Zappos’ Erica Javellana. Read the other stories in this series here.

For too many companies, the commitment to their core values extends no further than a few sentences found on a plaque hanging in the lobby. But during her keynote address at BizConCLE 2017, Erica Javellana, the “Speaker of the House” at online retailer Zappos, believes culture is much too valuable to be a throw-away statement added to a HR manual.

• RELATED: Learn more about BizConCLE.

In fact, she believes it’s possible for companies to leverage their culture to not only increase employee morale and retention, but to grow their business as well. How? Read on below for the list of the 10 core values at Zappos, why Javellana believes they’re important and how they are contributing to Zappos’ success.

Core value No. 1: Deliver a ‘WOW’ customer service experience

Javellana recalled a time when a Zappos customer service representative helped a customer find a hoodie she was looking for, even though it was on a competitor’s site. Going above and beyond like that is a great way to generate return customers and to spark word-of-mouth advertising for a company.

Core value No. 2: Embrace and drive change

Don’t be afraid to be innovative. Don’t embrace the status quo. Most companies fail because they just don’t adapt to changes in their marketplace quickly enough.

Core value No. 3: Create fun and a little weirdness

Relatedly, don’t be afraid to try new things internally, too. Get your people excited to come in to work and let them know they can show their whole self at work—that is, the side they show their friends and not just their coworkers. She added that a lot of companies spend time talking about creating a work/life balance. But if you make it just about life, your staff might be happier.

Core value No. 4: Be adventurous, creative and open-minded

Think outside the box. For instance, have you considered instituting an employee-recognition program where employees can recognize their coworkers for going the extra mile?

Core value No. 5: Pursue growth and learning

Most employees will leave a job because they feel there is nowhere left for them to grow. Promote a culture of continual learning and also get employees trained in other departments, so that is an opening becomes available elsewhere in your company, they could be a candidate.

Core value No. 6: Build open and honest relationships with communication

This is important because if someone trusts you, they are much more likely to react positively to the message you are trying to get across.

Core value No. 7: Build a positive team and family spirit

Zappos made this a core value because the leadership team recognized that employees who work in this kind of an environment are going to be more likely to help each other. This line of thinking can extend to the vendors a company works with, too.

Core value No. 8: Do more with less

Be efficient with your resources and focused on business-wide financials. How can your team be more resourceful?

Core value No. 9: Be passionate and determined

Is your heart in the role that you play with your company? Passion is infectious. People see it and they want what you have, which is how passion spreads. At the same time, negativity is infectious, too.

Core value No. 10: Be humble

How do you keep that negativity away? By hiring the right people. A good way Zappos has found to weed out the negative/not humble candidates is by telling potential new hires they will need to go through a month-long training course to answer the phones because all employees are expected to handle customer service roles during busy times. To this end, Zappos also gives their workers the option to quit, with severance, after four weeks if they find the job is not for them.

How is your company using its value system to promote growth? Let us know on Twitter! And learn more about BizConCLE and how this event provides small- and medium-sized businesses the education and resources they need to succeed.

It started during my military career. Successful leaders provided reading lists prior to new assignments or to help us prepare to successfully operate with and visiting nations around the world.

The list included articles, books and policy publications that helped us become knowledgeable of a culture and history of people. It was clear: The better I prepared to work in new environments the more effective I was as a leader.

As I moved into my business career, addressing new challenges or gaining new insights came from a well thought out reading list. Successful leaders know and accept the markets they compete in are not static environments. Success in business is a choice. Be ready to adapt to ever changing conditions or become irrelevant and perish.

So, my stack of books, my reading list, helps me stay ahead of my client’s need by:

1. Being a student of the business they are in and increase my business acumen, my strengths and my ability to impact their results.

2. Being responsible for my own professional development. My customers, their employees and their customers need me to help them prepare to win. I need to be viewed as ready for the challenges they face.

3. Being distinctive by outlearning my competition and prepared to anticipate and overcome new or unforeseen challenges.

With that in mind, here’s a list of 11 business books that you should have on your own reading list, and how these books will help you accomplish your business goals.

To grow professional relationships and networks
I recommend Dale Carnegie’s classic “How to Win Friends and Influence People” and Napoleon Hill’s “Think and Grow Rich.” These focus on developing relationships and self. I also added Keith Ferrazzi’s “Never Eat Alone” among many titles to help build the relationships I need in my coaching business.

To increase business acumen and strategic thinking
There are many but Jack Stack’s “The Great Game of Business” is a solid reference based on the real story of turning around a dying company. His “Open Book Management” is a great resource to help my clients grow their businesses. 

To grow as a leader
Carol Dweck’s “Mindset” addresses the impact of fixed vs growth mindsets. Marshall Goldsmith’s “What Got You Here Won’t Get You There”, John C Maxwell’s “21 Irrefutable Laws of Leadership” and John Kotter’s “Leading Change” help develop “rising” leaders.

To build and lead engaged teams
Building and leading engaged teams requires leaders getting results through engagement and accountability. I start discussions with Patrick Lencioni’s “The Five Dysfunctions of a Team” and ideas from Roger Connors’, Tom Smith’s and Craig Hickman’s “The Oz Principle”.

What am I reading now?
Right now, I’m reading Tim Ferriss’ “Tools of Titans” to find ideas, strategies and blueprints of success that will help my clients.

So … which of these do you need in your “stack” of books?

Wayne Bergman is a business and executive coach and founder of Consistent Business Growth. Questions or comments about this piece? Email him directly at wayne@cbgrowth-gfm.com.

Did you miss all the action at the COSE Annual Meeting this year? Not to worry, we have you covered! Here are 12  takeaways from the event at the Terrace Club inside Progressive Field.

Takeaway No. 1: Honoring COSE’s 2016-2017 Chair Michael Stanek

The 2018 meeting began with the recognition of Michael Stanek, the outgoing 2016-2017 COSE chair. During his chairmanship, Stanek oversaw a closer alignment between COSE and the Greater Cleveland Partnership; worked to more closely engage members in broader economic development and advocacy work; and was engaged in the rollout of the COSE Health and Wellness Trust, a health benefit option designed specifically for small businesses that was introduced in 2017.

• RELATED: Learn more about the COSE Health and Wellness Trust.

In addition to his significant focus on COSE, Stanek also took a high-profile role in advocating for the larger business community via testimony at the state level and as an officer and leader of the nonpartisan National Small Business Association.

During his remarks, Stanek highlighted some of the ways COSE delivered on its mission of helping small businesses achieve their vision of success, including providing opportunities for education; health insurance; and savings on energy and workers’ compensation. Read on below for more details on each of these areas.

Takeaway No. 2: Welcoming the 2018-2019 Chair for COSE

John Young of Speed Exterminating was named as the Chair of COSE for the 2018-2019 term. In his address to the hundreds of COSE members in attendance, Young outline three goals for his chairmanship:

• He will work to create more opportunities for COSE members to be involved and connected to the organization’s work.

• Second, Young said he will focus on ensuring that the GCP’s work is also felt by and connected to small business members. Young will be focused on making sure that the voice of small businesses is actively connected to all the work being done at the GCP.

• And, he will work to increase the awareness of members of the variety of additional resources available to support their success through COSE.

Takeaway No. 3: Events and education

With a total of 58 education and networking events under its belt in 2017 and 3,475 attendees, COSE delivered opportunities for small business professionals to meet, network and be educated on topics that will help them grow their business.

• RELATED: See a list of upcoming COSE events that could help your business.

Takeaway No. 4: COSE MEWA

The COSE Health and Wellness Trust helps small businesses access health benefits. In just the past 15 months, COSE has had more than 2,500 small businesses join this program and it continues to grow.

• RELATED: Click here for a list of frequently asked questions about the COSE MEWA.

Takeaway No. 5: Energy audits

COSE’s energy programs continue to deliver savings in electric and gas for small businesses and the organization performed 90 energy audits and 191 energy efficiency projects for small- and mid-sized businesses in 2017. This resulted in more than $3.2 million in rebates to those companies for their energy investments. Contact the COSE Energy Team to learn more about how they can help your business save.

• RELATED: How an energy audit can help you reduce your spending on energy costs.

Takeaway No. 6: Workers’ compensation

COSE’s workers’ compensation program serves more than 2,300 small businesses and, in partnership with Minute Men HR and 1-888 Ohio Comp, the program saw growth in 2017. More than $7 million in savings were created via the program for COSE members.

Takeaway No. 7: Advocacy

Working with the large business community, COSE has been actively advocating on behalf of small businesses and participated in such initiatives as:

• Supporting the creation of a safe harbor for small businesses from cybersecurity risks;

• advocacy for intrastate crowdfunding opportunities;

• ensuring that marijuana legalization does not adversely impact business owners; and

• securing business income tax exemptions for small business owners in the most recent biennial state budget.

• RELATED: Learn more about the COSE Day at the Capitol event.

Takeaway No. 8: Cleveland Chain Reaction

Following up on the successful Lebron James-led CNBC production of Cleveland Hustles, Cleveland Chain Reaction was an independent follow-up economic development project led by COSE and its partners, Cleveland Neighborhood Progress and Glazen Urban, that matched local investors with local entrepreneurs to open five new businesses in Cleveland’s Slavic Village neighborhood.

• RELATED: Cleveland Chain Reaction delivers $1 million small business investment to Slavic Village.

Takeaway No. 9: Recognizing leadership

COSE relies strongly on its volunteer leadership to help provide the organization with vision and guidance. In addition to naming Young as Chair of COSE, the following leaders were also recognized during the 2018 Annual Meeting.

Outgoing Board Members

• Michael Baach, Philpott Solutions
• Michael Canty, Alloy Bellows
• Roxanne Kaufmann, ProLaureate
• Laura McPhee, Parts Pro Warehouse
• Michael Obi, Spectrum Global
• Jonathan Slain, Autobahn Consultants
• Sam Steinhouse, Excel Air Tool
• Keith Williams, Good Karma Brands

Current Board Members

• Brian Alquist, 1Direction, Inc.
• Julie Brandle, Metis Construction
• Stacy Bauer, BauerGriffith, LLC
• Tim Dimoff, SACS Consulting
• John Doyle, FASTSIGNS Downtown Cleveland
• Tim Opsitnick, Jurrinov
• Damon Piatek, Welke Custom Brokers
• Vince Salvino, CodeRed
• Tameka Taylor, Compass Consulting
• Tony Weber, Goldfarb Weber Creative Media
• Mireille-Wozniak-Michalak, Petiole HR
• Patty Zinn, Micro Systems Management
• Bonnie Matthew, Food For Thought
• Rion Safier, Rion Safier Accounting, LLC
• Mike Stanek, Hunt Imaging
• Sharon Toerek, Esq., Toerek Law LPA
• John Young, Speed Exterminating
• Nevin Bansal, Outreach Promotional Solutions
• Diane Helbig, Seize This Day
• Kevin Johnson, Glenwood Management
• Marvin Montgomery, The Sales Doctor
• Deborah Rutledge, Rutledge Group
• Jose Vasquez, Quez Media Marketing
• Stacy Ward Braxton, The Significance Group

Incoming Board Members

• Fernando Bertero, Fully Promoted
• Cheryl Perez, Benefits Innovation Group
• Alex Gertsburg, The Gertsburg Law Firm
• Bob Pacanovsky, The Black Tie Experience
• Russ Schabel, Philpott Solutions

Outgoing 2016-2017 COSE Chairman

• Mike Stanek, Hunt Imaging LLC

2017 Volunteer Service Award

• Marvin Montgomery, The Sales Doctor

Takeaway No. 10: Learning from the Cleveland Indians

The location of this year’s Annual Meeting inside Progressive Field served as an important clue as to who the stars of this year’s event would be. And that would be a trio straight from the leadership team of the Cleveland Indians. Manager Terry Francona, legendary play-by-play voice Tom Hamilton and Chairman and CEO Paul Dolan took part in a panel discussion on leadership strategies and how to build a winning team during a session moderated by Hamilton.

Click here to listen to the full audio from this unique session.

Takeaway No. 11: Encouraging young entrepreneurs

COSE is working with the Young Entrepreneur Institute (YEI) to help our youth become more aware and inspired by entrepreneurship. Founded in 2006, YEI is a local non-profit organization that provides experiential entrepreneurship education to more than 7,000 kindergarten through 12^th grade students annually through collaboration with schools and organizations in Northeast Ohio. Learn more about this partnership and how you can also support this work by clicking here.

Takeaway No. 12: Essay judges needed

Northeast Ohio high school students and the business community will come together for the third year to raise awareness and provide realistic solutions to critical issues facing the nation’s teens. High school students from Aurora, Beachwood, Brecksville-Broadview Heights, Chagrin Falls, Kenston, Newbury, and Orange school districts will be given a voice and the power to solve, through an essay, a problem they see impacting themselves, their peers and their community, through the “We Solve Problems Essay Contest”, which was created by the Gertsburg Law Firm and the Chagrin Valley Chamber of Commerce.

• RELATED: Learn more about the “We Solve Problems” essay contest.

The success of the contest relies on judges and generous donations from the community and businesses. Business, government, and community leaders are asked to read about 10 one-page essays – from the comfort of their home or office - over a two-week period in February 2018.  Winners will be announced in May. Jeff Hoffman, an inventor and serial entrepreneur with accomplishments going back to Priceline.com, will serve as the final judge.

Additional information about the contest, including how to become a judge or sponsor, can be found here.

The COSE Annual Meeting isn’t the only important event small business representatives should have on their calendar. Click here for a list of upcoming COSE events where you can network with fellow small business professionals and attend educational sessions that will help your business succeed.

It’s hard to narrow it down to just one per month, but here are some of our favorite highlights from Mind Your Business in 2018. We wish you a happy New Year and thank you for reading all year long!

January: Emergency action plans 101

The United States has averaged almost one mass shooting per day since this article first ran back in January. Does your emergency action plan include what to do in the case of an active shooter at your place of business? Don’t ring in another New Year until you are covered in this area. Here are nine things to include in your emergency action plan.

• READ: Active Shooter Planning: 9 Things You Must Include in Your Emergency Action Plan

February: So much to love about Tech Week

In this February piece we did to show some love for the upcoming Tech Week 2018, we sat down with the 2017 winner to find out how their business has changed over the past year. So check out this feature on 2017 Tech Company of the Year Award Winner Futuri Media and don’t forget to save the date for Tech Week 2019.

• READ: 2017 Tech Company of the Year Futuri Media Continues Rapid Growth

March: Protect your business against phishing scams

Were you or anyone you know a target of the DocuSign email scam? One of our goals for Mind Your Business is to keep readers aware of threats that might impact their businesses, and in March we focused on this phishing email scam. Read on to find out the characteristics of this specific scam and how you can protect your business from future similar threats.

• READ: DocuSign Email Scam: How to Identify it and Protect Your Business

April: Don’t make these networking mistakes

In April, the self-proclaimed COSE godfather of networking Phil Stella shared with us ways to take the effectiveness of your networking efforts from drab to fab. Follow these guidelines to avoiding the most common networking mistakes and get a better return on your investment.

• READ: The 10 Worst Networking Practices and How to Avoid Them

May: Don’t be an annoying salesperson

In one of our notable pieces from May, we helped steer you away from being a pain-in-the-neck salesperson. Check out the eight selling tactics to avoid, along with five steps to ensuring you are seen as a valuable, effective seller.

• READ: 8 Annoying Sales Behaviors You Need to Stop Now

June: Lessons you can learn from the Cavs

Remember last June when we were still holding out hope for another Cleveland Cavaliers championship? It may not have been our year in that regard, but your business can still learn several lessons from last season’s Cavs team and the experiences they went through.

• READ: Lessons for Small Businesses from the Cleveland Cavaliers

July: Creating a strong presence for your brand

We encouraged the idea of doing your due diligence before beginning a brand-building exercise in July. While you’re trying to create a strong presence for your brand, don’t infringe on anyone else’s—find out what you need to do to make informed branding decisions for your company.

• READ: Brand Names: Don’t be the Next Unicorn Frappuccino

August: Drug testing policies in the workplace

In August, we took a deep dive into the benefits, as well as the downsides, of drug testing in the workplace. Here’s what you need to know about the impact various drug testing policies can have on your business.

• READ: The Pros and Cons of Drug Testing

September: An update from the COSE Chairman

COSE’s Board Chair John Young provided an update in September following a series of informal meetings with board members. Grab a cup of Joe and read what John learned about the organization and the priorities its members have in mind—and find out how your voice can be heard as well.

• READ: Chairman's Column: Notes from the 'John Young Coffee Tour'

October: Leveraging content marketing

If you missed the COSE Business Growth Boot Camp on building a content marketing program from the ground up, check out the October recap of this informative event. BoxCast VP of Marketing Sam Brenner laid out the blueprint of how his company leveraged its content marketing strategy to grow its business—and how yours can, too.

• READ: How to Build a Content Marketing Program from Scratch

November: Improve sales in 2019

As we entered the final several weeks in 2018, we took the opportunity to discuss the importance of conducting a positive and honest evaluation of your sales successes and failures. Here are some questions to help guide that review and improve results for 2019.

• READ: Did You Get the Sales Results You Expected in 2018?

December: Don’t be an annoying coworker, either

To end the year we’re checking in on your workplace etiquette. For those people who weren’t born with—or taught—common sense, here are 10 things you should do (or stop doing) to stay on the good side of your coworkers. A New Year’s resolution, perhaps?

• READ: The Top 10 Workplace Etiquette Rules

What was your favorite Mind Your Business article from 2018? Let us know on Twitter!