What to Know About Background Checks
As part of our ongoing series featuring members, Mind Your Business sat down with Robert Drusendahl, who talks about the technologies that are keys to success for his background screening business.
Robert (Bob) Drusendahl is president and CEO of Pre-Check, a background screening agency established in 1992. In their 25-plus years, they have gained nearly 500 Cleveland-based clients, but have several national accounts as well. Pre-Check is a 100% veteran-owned business. The Pre-Check team takes great pride in providing quality results with personalized service, with typically a three-day turnaround time. For the past four years, Pre-Check has added a recruiting solution for our customers by finding qualified candidates for their businesses through a process called Smart Hire.
What technologies are keys to success for your business?
We have built our own recruiting tool called Pre-Select, an Applicant Tracking System (ATS) that supports employers’ hiring process from placing the ad, to the time they are hired and brought on-board. Through leveraging our ATS, we have created Smart Hire and OLA, our On-Line Application process. OLA allows the job seeker to electronically apply and complete the forms necessary to perform a background check. Pre-Check still believes in combining good old-fashion hard work with today’s most recent electronic solutions.
What are some of the free tech tools you use in your business?
In the background screening industry, you get what you pay for. For example, a free service like going to electronic court houses, which are often not up to date with recent criminal histories, can be a problem. Several times the wrong criminal history can be associated with an applicant because there has been no on-site search from a court researcher using proper identifiers. Also, employers will go to on-line job boards for free listings of job seekers only to find that the performance of the person that they hire does not match up with what has been stated on their resume. We seldom use free tech tools because they have not necessarily proven to be sufficient in making well-qualified hires.
What tangible impact has technology had in how you operate your business?
We have a large database that collects every source of information so that we can organize and forward specific aspects of the background check to the responsible party for processing. We Gerberize, which means that we have established procedures for most everything we do. Using Microsoft 360 and hosting our data in the cloud gives us an extremely secure process for protecting our information. All of which means we can accomplish more with less people, giving us a cost savings advantage.
Are there any tech tools you are thinking about adding?
Using platform technology called an API, we are reaching out to partner with other information systems so we can integrate Pre-Check into their systems. This will broaden our national and even international presence.
You have attended various COSE events in the past. Why do you make attending these events a priority and what benefits have you received as a result?
I have been a member of COSE since 1994. I enjoy the networking and the educational benefits of the training sessions such as the strategic planning course, the COSE meet ups and, most recently, the GCP/COSE investor events. I find that being a member of COSE gives me a sustainable business advantage where I have found both personal and professional growth.
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