Why Medical Mutual’s Support Goes Beyond Providing a Health Benefit Plan


With offices throughout Ohio, Medical Mutual employees live, work and shop where our customers run their businesses. When you become a Medical Mutual customer through an individual or group health plan, your business is automatically enrolled in our Mutual Appreciation program, and our nearly 2,500 employees and their families become your customers.  Mutual Appreciation is a customer loyalty program that encourages Medical Mutual employees to purchase products and services from our customers. 

We make it easy to find you

We market your business in our monthly newsletter, weekly bulletins and intranet page. Employees can also easily search for customers based on location and business type using our mobile app and desktop database. 

We help market your business

Customers are welcome to come on-site to any Medical Mutual location at any time, or join us for special events like our customer fairs, where you can offer coupons, give sample products and tell employees about your goods and services. 

What it means for you

By being a customer of Medical Mutual, you have the potential to earn loyal customers just by choosing us as your health insurer. We track our employee purchases and share results with our customers so you can see the impact Medical Mutual employees have on your sales.

Employees receive rewards 

This program allows our employees to support customers just as they have supported us. Every time an employee supports a customer, they earn points and special incentives are also built in to maximize participation.  We run special contests and promotions every month, and partner with our customers on special discounts and coupons for employees.  

Program success 

Since the Mutual Appreciation program started in late 2011, Medical Mutual employees have spent over $100 million with thousands of our customers throughout Ohio. The program has been well-received by employees with 90 percent voluntary participation, which equates to nearly 52,000 transactions and more than $1 million spent with customers per month on average.

To read more about Medical Mutual’s Mutual Appreciation program and how we can support your business, click here or email Laura Dunn, Manager of Customer Marketing, at Laura.Dunn@MedMutual.com.


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  • Next up: Why You Should Buy Local
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  • Why You Should Buy Local

    From fostering creativity to creating jobs, there are no shortage of reasons how buying local can have a big impact on a local community. That’s what was behind the Brecksville Chamber of Commerce recent “Buy Brecksville” shop local campaign. Curious to know how else shopping locally can benefit your local community? Check out the infographic below.

    From fostering creativity to creating jobs, there are no shortage of reasons how buying local can have a big impact on a local community. That’s what was behind the Brecksville Chamber of Commerce recent “Buy Brecksville” shop local campaign. Curious to know how else shopping locally can benefit your local community? Check out the infographic below.

     

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  • Next up: Why connecTel: 8 Testimonials That Show the Benefit of Streamlining Your Telecom Network
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  • Why connecTel: 8 Testimonials That Show the Benefit of Streamlining Your Telecom Network

    As 2018 ends, it’s natural to think ahead about ways to continue to put your business in the best position to be successful. One easy way of accomplishing that goal is to have the time to focus on the nuts and bolts of your operation.

    Your telecommunications network is one area of your business that can easily be taken off your (and your employees’) daily to-do lists by working with a trusted telecom partner, such as connecTel.

    But don’t take our word for it! Read below for eight testimonials from connecTel’s partners that highlight the value that comes from becoming more efficient in how you handle your telecommunications.

    1. Quick response

    Thank you for your help and persistence with our latest service issue. I think we would still be having issues without having you on our side! Your quick responsiveness to all of my phone calls is very much appreciated.

    Cindy Eichmuller, Firm Administrator

    Robb Leonard Mulvihill LLP

    2. Fast troubleshooting

    Thanks for the quick response and great service. I am impressed that the problem was identified and you were able to get it resolved in less than half an hour. That is the level of service I remember from prior dealings with your company, and the main reason I went to you with this change.

    Chuck Brunot, Controller

    RE2, Inc.

    3. Mobile support staff excellence

    Kudos to your mobile support staff for their outstanding support today! More specifically, to Patrick for going out of his way to get a replacement MiFi out to West Penn Hospital this afternoon. Makes me proud and honored to have chosen connecTel as one of the key support vendors for The Webb Law Firm, and why I recommend connecTel anytime anyone asks.

    Ronald Schmitt, IT Manager

    The Webb Law Firm

    4. Hard working team

    Thank you all very much for your hard work, time and concern. Eileen was a joy to work with earlier today—so  helpful.

    Jordan Farmer

    East Coast Risk Management

    5. Personable, kind, organized, knowledgeable staff

    I just wanted to let you know that I can’t rave enough about April Crider. We’ve worked with her in the past and it was a great experience from what I remember, but once again she knocked this whole transition with us out of the park. When we needed answers or requested a meeting with her to run through instructions, she was always there for us, very personable, very kind, very organized, and on top of “knowing her stuff.” Between April and yourself (Gerald Bush), Dennis and I felt very secure going through this transition and it was a success.

    Kristy Connors

    National Council for Juvenile & Family Court Judges

    6. PBX upgrade success

    As you are undoubtedly and painfully aware, we were doing a PBX upgrade simultaneously with the port from Line systems. At the end of the day, it was by far the most aggravating telecom experience I have encountered….Without April's knowledge, experience and tenacity, I am confident that we would still have yet crossed the finish line. I appreciate both of you as partners throughout the process, especially into the late evenings as we did several times to keep the project on schedule….I plan on reaching out to her directly, but I wanted to convey to you first how much I respected and appreciated her assistance and expertise. Her professionalism is unrivaled. Thank you both for everything you did and continue to do to support Danzer.

    Bill Oyler

    Danzer Services

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    I have nothing but praise and advantages to bestow on Tudi’s relationship with connecTel (Wireless) over the past 2 years. I don’t offer myself as a client reference for many business partners unless I’m 110% invested in the relationship. In this case, it’s over 200%. I’ve referred many prospective customers their way purely as a result of my overwhelmingly positive experience. In my honest opinion, this should be a no-brainer for most organizations. We’re paying approximately 45% of what we used to pay for mobile services with fewer lines in 2014. That’s after netting out the cost for the MDM platform and connecTel’s nominal monthly fee to support and monitor our accounts.

    Kevin Bright

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    The support staff at connecTel helps handle a variety of calls for us, from new equipment purchases, replacement/upgrade equipment, to service support. Everyone on the staff is not only very familiar with Verizon Wireless services, but our firm’s needs with regards to services as well….We [also] use connecTel to help negotiate new service agreements with voice and data carriers. Besides cost savings, they also provide us with support in the event there’s ever an interruption of service with any of our carriers. Support, like on the mobile side, has always been outstanding.

    Ronald B. Schmitt

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    Learn more about how connecTel’s telecom solutions can free your team up to focus on what matters most: your business. Visit connecTel’s site by clicking here.

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  • Next up: Ask the Expert: With so many stories of violence in the workplace making headlines, what should I be doing to safeguard my business?
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  • Ask the Expert: With so many stories of violence in the workplace making headlines, what should I be doing to safeguard my business?

    “There has been an upswing in recent years in how businesses look at the safety and security of their physical business locations — whether it is an office, warehouse or storefront. Companies are seeing more aggressive behavior in the workplace, not only from visitors and unknown persons, but also from current and discharged employees.

    “There has been an upswing in recent years in how businesses look at the safety and security of their physical business locations — whether it is an office, warehouse or storefront. Companies are seeing more aggressive behavior in the workplace, not only from visitors and unknown persons, but also from current and discharged employees.

    “The good news is there are fairly inexpensive and even no-cost ways to better ensure the safety of your employees, customers, visitors and vendors. I recommend an objective physical analysis of the workplace. A professional risk assessment usually includes a walk-through of the business as well as interviews with employees. You can then formalize a 1-3 year plan and budget for small and large improvements to strengthen security and reduce vulnerability and risk. A few easy to implement safety features include:

    • Control the flow of all people in and out of buildings. Limit the amount of doors utilized for normal exit and entrance to your business.
    • Secure the lobby or entrance area and require visitors to sign in and out.
    • Control external access electronically and limit access to crucial areas of your business.
    • Add cameras and improve lighting.

    “Companies are also realizing the need for awareness and training in workplace violence issues. Training to combat bullying, deal with difficult persons, and diffuse dangerous situations can be crucial in safeguarding your business.”

    Timothy A. Dimoff is CEO & president of SACS Consulting and Investigative Services, Inc.

    Want more expert advice? Check out COSE Expert Network, an online forum connecting business owners with creative solutions to the tough questions they face every day. 

    This article originally appeared in the January 5, 2015, edition of Small Business Matters.

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  • Next up: Workers' Comp Premium Reduction Is Not by Accident!
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  • Workers' Comp Premium Reduction Is Not by Accident!

    1-888-OhioComp proudly serves Ohio’s employers and their injured workers. We commit our resources and staff to provide exceptional customer service, aggressive medical-claim management, and quality health care focused on early and safe return to work.

    1-888-OhioComp’s workers’ compensation services have the:

    - Highest Return to Work Rate for Lost Time claims of any MCO.

    - Lowest Medical Costs for Lost Time claims of any MCO.

    - Lowest Claim Costs for Lost Time claims of any MCO.

    - #1 Rating in Overall Employer Satisfaction for the 6 largest MCOs.
     
    - Highest rated MCO for Medication Management.
    SOURCES: BWC Report sp17—00220 (2/2/18), BWC Report sp17—00218 (4/25/17), 2018 BWC Employer Satisfaction Survey, BWC Medication Management Exceptional Performance Results 2017.

    Open Enrollment for workers’ compensation Managed Care Organizations (MCO) continues through May 25th. COSE and Greater Cleveland Partnership (GCP) endorse and recommend 1-888-OhioComp as the Preferred MCO for our members. 

    During the month of May, many Third Party Administrators (TPAs) try to confuse employers and have them sign an AC-3 and an enrollment form. An AC-3 will get you a quote for TPA services and does not obligate you, but a MCO enrollment automatically switches you to their MCO. Be careful what you sign in May.

    To select 1-888-OHIOCOMP as your MCO, just click the link and fill out the form and return it to us by May 25th. It couldn’t be easier! There are no costs for our services. If you have any questions or want to schedule a meeting, please call us at 1-888-644-6266. 

    Click here to download the form.

    Click here to see what sets 1-888-OhioComp apart from the other MCOs.


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  • Next up: You're Invited to Help Celebrate CMSD Schools
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  • You're Invited to Help Celebrate CMSD Schools

    Cleveland Schools CEO Eric Gordon is inviting you to an exclusive event on April 11 to hear about trends and opportunities in Cleveland’s schools and the critical role your groups play in our schools’ success.

    Hear from an expert panel moderated by Randy McShepard, Vice President, Public Affairs, RPM International, and board member, Cleveland School of Science and Medicine and Friends of Kenneth Clement.

    For those of you who aren’t currently serving on an advisory board, please consider attending if you are interested in becoming involved with CMSD.

    We look forward to seeing you at the event!

    Wednesday, April 11, 2018
    4:00-6:00 p.m.
    Windows on the River
    2000 Sycamore St., Cleveland
    Drinks and hors d'evours will be served at the event.
    Music will be provided by "CSA JazzArt."

    Please RSVP by March 30


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