Start Delegating Your Way to Success Today

You think nobody can do it as well as you or that it takes more time to explain it to someone else than to do it yourself. But being able to effectively delegate is a key to any entrepreneur's success. Learn why and how.

 

It’s time to review the Art and Science of Delegation—an essential leadership skill for entrepreneurs—and discuss three important questions.

Question No. 1: Why don’t entrepreneurs delegate?
There are lots of reasons why entrepreneurs have difficulty delegating and they all seem logical at the time:
   No one can do it better, faster, cheaper or smarter than you can. So, why bother delegating?
   It takes more time to delegate the task than to do it yourself.
•   If you want it done right or right now, then do it yourself.
•   There isn’t anyone to delegate to. You just don’t have competent people or those you can trust enough.
•   You don’t want to give up power or authority.
•   You like doing the task—it’s fun, or at least enjoyable. The task makes you feed good and compensates a little for all the things you have to do that you don’t like.
•   And a major reason that most people won’t admit: You don’t know how to delegate.

RELATED: Dealing with owner fatigue

Question No. 2: Why should you delegate more often?
Sometimes it’s hard for us to see the reasons why we should delegate more, but often the reasons are right in front of us. 
•   If you spend too much time working in your businesses, you can’t be spending enough time working on your businesses. And that’s where real innovation, growth and improvements come from.
•   If you’re doing too much, you’re too involved in the daily operations and the business can’t survive without you. Therefore, you can’t sell it or leave it to your kids.
•   Owners can’t do everything equally well. You should spend most of your time on the most important tasks of running the business, like visioning, planning, customer relationship building and being the face of the business. The other tasks can and should be delegated in part or in whole.
•   Delegation is a great way to develop skills on your bench and give junior level staff a change of pace and focus. And some of them will likely do the task better than you could anyway.

Question No. 3: How do you make delegating work?
Now that we’ve established the why, let’s talk about the how. There are things you can start doing right now to get yourself on the path to delegating.
   Stop using the excuses in #1 and embrace the wisdom and reality of the reasons in #2.
•   Commit to making task analysis, process improvements and delegation all critical strategies for your organization.
•   “You can’t manage what you don’t measure,” asserted management guru Peter Drucker years ago. So, consider time a rare and valuable resource and measure how well you use it.
•   Have each key manager log his or her time use in 15-minute increments over different days in different weeks. List incoming calls, texts or emails separately. Then analyze the results.
•   Embrace Process Mapping – identify major processes critical for the operation of the office/business and have each person involved in that process map it or list step by step how he or she does it.
•   Share the maps in a group meeting, merge the various steps and create a composite best practice procedure for that process. Document it, create job aids for training new people on it and evaluate performance effectiveness and efficiency against the procedure.

RELATED: Read more by Phil Stella

   Learn about the ‘Urgent/Important’ matrix where each task is evaluated according to how urgent and important it is. Low urgent/important tasks are potential for eliminating or delegating. High urgent/important tasks deserve more emphasis.
   Another method is to assign an arbitrary value for your time—a high dollar/hour amount. Then, create three groups of tasks: 1.  Those for which you are paid too much—a high probability for dumping or delegating. 2.  Those for which you are paid fairly—keep doing them. 3.  And most importantly, those tasks for which you are not paid enough. These represent your best and highest use, so spend more time and effort on them, the result of delegating or dumping the lower value items.
   You get what you ask for and model, so start small and simple by effectively delegating to your subordinate staff.
•   Teach them how to do it right. If you don’t know how, hire a specialized consultant who can help you.
•   You get what you reward, so make effective delegation part of their written performance objectives and include factors affecting their salary increases.

As you’ve seen, effective delegation is both an art and a science. Properly done, it generates significant value for your team, your organization and yourself. And don’t tell me it won’t work … until you can tell me it didn’t work.

Phil Stella runs Effective Training & Communication, www.communicate-confidently.com,440-449-0356, and empowers business leaders to reduce the pain with workplace communication. A popular trainer and executive coach on writing, styles and sales presentations, he is also on the Cleveland faculty of the Goldman Sachs 10,000 Small Businesses program.  

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  • Next up: State Makes Numerous Unemployment Compensation Announcements

    State Makes Numerous Unemployment Compensation Announcements

     

    Small businesses across the region are struggling to find employees and fill jobs to continue operations and meet customer needs. For an update on some of Ohio’s recent unemployment announcements see here:

    Federal Bonus Payments – A growing number of states are rejecting enhanced federal Covid-19 pandemic unemployment payments, saying the extra $300-a-week supplement is providing an incentive for some to avoid work at a time when some employers are struggling to find labor. The Governor announced unemployed Ohioans will no longer be eligible for weekly federal bonus payments of $300 starting on June 26, 2021.  

    Work Search Requirement – Ohioans will once again be required to search for employment on a weekly basis as part of filing for and receiving unemployment benefits. From mid-March through December of 2020, the federal government authorized states to waive these requirements. Ohio then resumed the requirement for new unemployment claims on and after December 6 of last year while exempting existing claims. Effective on May 23, 2021 all claimants, regardless of when they first filed a claim, must search for work.   

    Work Refusals – Lt. Governor Jon Husted has outlined the process for employers to report work refusals on the Ohio Department of Job and Family Services (ODJFS) website. More information can be found at jfs.ohio.gov, unemployment.ohio.gov, and OhioMeansJobs.com. Employers reporting work refusals should be prepared to provide their name, email address, Federal Employer Identification Number (FEIN), claimant name, claimant ID or the last four digits of the claimant’s Social Security number, and additional details about the specific situation.

    System Audits – The State Auditor’s office is currently conducting two audits – one into the unemployment system’s anti-fraud efforts, the other into the system’s customer-service issues.

    Federal Debt Proposal – Governor Mike DeWine has proposed using more than $1 billion in federal relief money to balance the state unemployment fund. Ohio requested a line of credit worth up to $3.1 billion last year during the height of the coronavirus crisis to help pay a record surge of unemployment claims. Paying off the debt would be a relief to Ohio businesses because the state unemployment system is paid for through premiums paid by employers. GCP has long-called for a solution to this ongoing problem. 

    If you too are struggling with unemployment compensation challenges, we invite you to join us on May 20 at 4 p.m. to talk with others who are working to overcome the same challenges as all small business owners across the region work to build a growing thriving company.   

     
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  • Next up: Steps to Dealing with Aggressive Customers

    Steps to Dealing with Aggressive Customers

    No matter how carefully you consider various policies at your small business, you may encounter customers who don't agree with your decisions. These steps can help you deal with customers who turn aggressive in your workplace.

     

    The pandemic has brought a new wave of issues into the forefront for small businesses. One of the biggest and most challenging is how to deal with customers who are refusing to follow the rules and pose a risk to employees and other customers. Unfortunately, even asking customers to wear a mask has become a huge and sometimes violent issue. What can you as a small business do to make sure your customers abide by the rules, including wearing a mask or social distancing? How can you keep your employees safe in such a volatile situation?

    Let’s begin with how your staff deals with customers. You want to retain these customers because they are important to your bottom line, but you also have a responsibility to keep everyone safe. This is where good training comes in. Training your staff to deal with aggressive or complaining customers/clients can help to prevent or diffuse a potentially violent situation.

    RELATED: Good customer service is key to small business success.

    Most customers act out based on their genuine feelings or opinions. This comes from an emotional place and it is important to understand that. Today with the pandemic lingering for so very long and how it has been politicized, many people are experiencing higher levels of depression, anxiety, loneliness, and anger. This may cause some people to transfer their feeling of frustration, anger or anxiety to your staff. While this is sometimes scary and has the potential to become violent, there are steps you can take to prevent an altercation:

    Step No. 1: Communicate consistently. Post your rules on safety measures clearly so they can be seen. This includes masks, social distancing and other safety measures you have taken. Put them on your door, on your website, and include them in any social media you use. Send an email blast to your customers and clients. Put them on your menus and on any other communication or marketing pieces you use. If your customers have to make appointments or reservations, remind them at that time of all your protocols. 

    Step No. 2: Include your staff in all protocols. In the cases of COVID, have your staff wear masks and follow all rules. This reinforces that you are serious and sends a cohesive message.  

    Step No. 3: Never minimize an issue. This will make your customers feel like they are being patronized and puts them on the defensive, which can lead to violence. 

    RELATED: Read more by Tim Dimoff

    Step No. 4: Don’t argue. Instead of arguing back, simply say you understand and then take action to resolve the issue. This doesn’t mean you are agreeing that they are right or that you are apologizing, it just means that you are telling them you understand their issue and their feelings. But stick to your rules. Don’t make exceptions—that will send the wrong message.

    Step No. 5: Come up with a quick resolution. The person who takes the complaint or issue must be able to deal with it and come up with a resolution. It doesn't matter who has seniority. What matters is that the issue is fully resolved.

    Training your employees to handle complaints and issues properly, promptly and consistently is crucial—especially during these high-stress times. Acknowledge employees who successfully diffuse issues to reinforce that they did the job well. Happy customers/clients are return customers/clients. 

    Timothy A. Dimoff, CPP, president of SACS Consulting & Investigative Services, Inc., is a speaker, trainer and author and a leading authority in high-risk workplace and human resource security and crime issues. He is a Certified Protection Professional; a certified legal expert in corporate security procedures and training; a member of the Ohio and International Narcotic Associations; the Ohio and National Societies for Human Resource Managers; and the American Society for Industrial Security. He holds a B.S. in Sociology, with an emphasis in criminology, from Dennison University. Contact him at info@sacsconsulting.com.

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  • Next up: Thank you for attending COSE Day at the Capitol!

    Thank you for attending COSE Day at the Capitol!

     

    Thank you to all those who attended this year’s virtual COSE Day at the Capitol! Thanks to COSE small business members, policymakers in our state’s capital learned more about the critical challenges and opportunities facing small businesses. The day also served as an opportunity for business owners to hear directly from state legislators about their priorities.

    Speakers included Governor Mike DeWine, House Minority Leader Emilia Sykes, Senate President Matt Huffman, and a panel discussion featuring Peter Voderberg, Chief of BroadbandOhio, Sheryl Maxfield, Director of the Ohio Department of Commerce, and John Logue, Interim Administrator of the Ohio Bureau of Workers’ Compensation.

    In addition, five state leaders received Small Business Advocate of the Year Awards. Speaker of the Ohio House Bob Cupp, State Senator Sandra Williams, State Representative Stephanie Howse, Ohio Department of Health Director Stephanie McCloud, and State Treasurer Robert Sprague each received the award, which recognizes those who have sponsored, endorsed, supported, or drafted legislation or led initiatives to advance small business growth throughout Ohio.

    Special thanks go to the event sponsor, Taft Law.

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  • Next up: Urge the U.S. Senate to Extend the PPP Deadline

    Urge the U.S. Senate to Extend the PPP Deadline

     

    The American Rescue Plan Act – a $1.9 trillion bill – was recently signed into law by the President.  Key provisions were included that will aim to support broadband services, public transit, and small businesses.  Ohio is expected to receive more than $5.4 billion from the American Rescue Plan.

    Meanwhile, and as taxpayers await possible further guidance on the Paycheck Protection Program (PPP) loan, a bill to move the PPP application deadline from March 31st to May 31st was approved by  the U.S. House of Representatives, passing in a 415-3 vote.  The legislation now moves over to the U.S. Senate for consideration.

    The nearly unanimous vote came after several dozen business groups endorsed the PPP Extension Act of 2021, H.R. 1799, which extends the filing deadline for PPP applications by 60 days and provides an additional 30 days for the U.S. Small Business Administration (SBA) to finish processing applications received by May 31st.

    Our partners at the National Small Business Association (NSBA) are among the groups that have endorsed the legislation.  Please click here to take a moment and urge your U.S. Senators to support this legislation.

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  • Next up: What did the American Rescue Plan Include for Small Businesses?

    What did the American Rescue Plan Include for Small Businesses?

     

    The American Rescue Plan (ARP) is a $1.9 trillion economic stimulus bill passed by the 117th Congress and signed into law by President Biden on March 11, 2021. The measure contained several aid provisions for small businesses, including restaurants and minority firms. Here’s a rundown of what the ARP included for small businesses. 

    Paycheck Protection Program
    The measure will increase funding and expand eligibility for the Paycheck Protection Program and will allow forgiveness for additional expenses.

    Program Funding: The measure will increase the program’s lending authority by $7.25 billion, to $813.7 billion, and appropriate the same amount for the Small Business Administration (SBA) to guarantee additional loans.

    Tax-Exempt Groups: The measure will expand the eligibility rules to cover more tax-exempt groups, including 501(c)(5) labor organizations, 501(c)(7) social and recreation clubs, and 501(c)(8) fraternal benefit societies. Religious educational groups that might otherwise be barred under SBA rules would be permitted. 501(c)(4) social welfare groups, such as AARP, the ACLU, Americans for Prosperity, and the National Rifle Association, will still be prohibited. The additional tax-exempt groups cannot employ more than 300 employees per location or spend more than $1 million annually or 15% of their time on lobbying activities.

    Larger Nonprofits: Some nonprofits that currently qualify for PPP loans, such as 501(c)(3) groups, cannot have more employees than the SBA’s size standards for the relevant industry and are subject to the agency’s restrictions for affiliated entities. The measure will replace those rules, allowing 501(c)(3) groups with as many as 500 employees per physical location to participate without further restrictions.

    Online News Publishers: Internet-only news publishers that were previously ineligible can receive PPP loans if they have 500 or fewer employees or a size set by the SBA per location. They must certify that the funds will be used to support local news. SBA affiliation rules and a ban on publicly traded companies will be waived for online news outlets seeking loans.

    Loan Forgiveness: The measure expands PPP loan forgiveness to include payments made for premiums on behalf of individuals who qualify for COBRA health insurance continuation coverage. The change applies to loan forgiveness applications received following the measure’s enactment.

    Restaurant Grants

    The measure provides $28.6 billion for a Restaurant Revitalization Fund to be administered by the SBA. Eligible recipients include restaurants, bars, food trucks, and caterers, including businesses in airport terminals and tribally owned entities.

    Disqualified businesses include those run by state or local governments, companies that manage more than 20 locations including affiliates, live venues seeking grants under the year-end Covid-19 relief package, and publicly traded companies.

    For 60 days following the measure’s enactment, $5 billion will be set aside for eligible entities with gross revenue of $500,000 or less in 2019. The SBA will also prioritize awards for small businesses owned by women, veterans, and socially or economically disadvantaged individuals during an initial 21-day award period. Other grant funds will be awarded on a first-come, first-served basis.

    Grant amounts will cover the difference between an entity’s revenue in 2020 compared with 2019. Awards will be reduced by amounts received through the Paycheck Protection Program. Aggregate awards made to an entity and its affiliates cannot exceed $10 million and would be limited to $5 million per location. Eligible expenses generally include payroll costs, mortgage and rent payments, supplies, normal food and beverage costs, and paid sick leave. Funds can be used through Dec. 31, or a date set by the SBA that is no later than two years after the measure’s enactment.

    Disaster Loans

    The measure would provide $15 billion for additional advance payments to eligible entities under the SBA’s Economic Injury Disaster Loan (EIDL) program. The SBA will allocate $10 billion to covered entities that did not receive their full eligible advance payments under the year-end relief package. Those entities include recipients with 300 or fewer employees and economic losses of at least 30% over eight weeks compared with a similar period before the pandemic.

    The remaining $5 billion will be set aside to make new supplemental payments of $5,000 to covered entities with 10 or fewer employees that had economic losses of more than 50% during the covered period.

    State Initiative

    The Act provides $10 billion for the State Small Business Credit Initiative. The Treasury Department will set aside:

    $1.5 billion for states to support businesses owned by socially and economically disadvantaged people.
    $1 billion for an incentive program to boost funding tranches for states that show robust support for such businesses.
    $500 million to support small businesses with fewer than 10 employees.

    The department can set aside an additional $500 million for states to provide legal, accounting, and financial advisory services. It can also transfer the funds to the Commerce Department’s Minority Business Development Agency to provide similar technical assistance. The department must complete all disbursements by Sept. 30, 2030. Any remaining amounts would be rescinded.

     
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