Customer Experience Bootcamp
How does your Company transition from Customer Service to a Customer Experience?
In a digital age, when anyone can share a bad experience and millions can see it, having a solid strategy to deliver consistent customer care and hospitality is essential. Discover and learn how improving your company’s “Hospitality” creates Brand Ambassadors, through The Black Tie Experience.
The lines between sales, marketing, and customer service have disappeared. Today’s customers know and expect more from an organization. They want organizations to treat them as a unique individual and know their personal preferences. Today a customer's experience (CX) with your organization must be seamless from start to finish. Join us as we share how marketing transcends departments at leading organizations to improve CX and achieve better customer retention, lower operating costs, increased sales and faster growth.
Big Party for Small Biz
Say goodbye to Potlucks, White Elephant and Ugly Christmas Sweater Parties! Join us at the Big Party for Small Business – the ultimate holiday party for your staff along with other Cleveland small businesses.