About The Event

Presented by: Marvin Montgomery, Owner, The Sales Doctor & Bob Pacanovsky, Chief Hospitality Officer, The Black Tie Experience 


Yes, we said Onboarding. We do this all the time when we hire new employees to our companies. Why? We want to welcome them and create a positive experience for them.    Shouldn’t we do the same for our new customers? Most companies can attract a new customer, but the challenge comes in how to retain them. When retention of your customer base increases, so does your loyalty, and revenue.  Marvin Montgomery and Bob Pacanovsky, two COSE Board Members, will lead a panel discussion of business owners just like you, and they will give us their ideas and secrets on how they both attract and retain customers.   


We will hear how they Onboard their customers and how they make it an experience for them so that these customers turn into Brand Ambassadors for their organizations.  And we will want to hear from you as well on what you are doing to retain customers.  You will walk away with ideas and strategies that you can immediately implement in your companies to increase loyalty, retention and revenue.


This event is part of COSE Small Business Week.




  Medical Mutual  
Vsp      Spectrum



$ FREE for members

$ FREE for non-members




The Agora

5000 Euclid Ave

Cleveland,  44103

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