How Ya Doin? A COVID Check-in

If you haven't already done so, it's time to check in with your constituents, including your staff, colleagues and clients, about how they are doing during this time of crisis. Doing so can have a big impact on your constituents and your business.

 

Thankfully, most Northeast Ohio small businesses have survived dealing with COVID-19…so far. One interesting strategy some COSE members have successfully used is the COVID Check-in. It’s simple and easy and can reap excellent benefits. 

Let’s briefly consider ‘checking in’ with three important groups for your business: your staff, your colleagues and your customers.

Tips for Checking in With Your Staff

If some or most of your team is working from home, regularly check in with each person. Here are some tips on how to go about these check-ins.

Staff Check-in Tip No. 1: Ask them ‘How’s it goin?’ Let them know you’re there for them and ask them how things are going. Listen, take notes and offer help where you can. Ask for simple tips that are helping them deal with the remote working situation.

Staff Check-in Tip No. 2: Share best practices. Make a list of things you identify that work well for you and your team members. When you’re talking with someone who shares a useful best practice, add it to your list. Once completed, share it with everyone so that they might also benefit from these ideas.

Staff Check-in Tip No. 3: Also make a list of what didn’t go well. If some or most of your team is back in the shop or office, ask each person what they did to handle the quarantine, what challenges oc-curred and what can be done next time to minimize the hassles.

Staff Check-in Tip No. 4: Create a Quarantine Play Book. We’ve all learned the lesson now that a pan-demic handbook is crucial to a business. Put together your own Quarantine Play Book to use next time and share those best practices and suggestions with the whole group or by departments to generate even more good ideas.

RELATED: Here’s why it’s important to keep training employees during this pandemic.

Staff Check-in Tip No. 5: Make a work-from-home investment. We also know now that it’s crucial to have the equipment we need to work out of our homes. Invest in the hardware and software neces-sary to maximize success the next time people have to work from home—because there will probably be a next time.

Tips for Checking in With Your Colleagues 

From coworkers to other members of your networks, here are some tips for checking in with your col-leagues during this time in the pandemic.

Colleague Check-in Tip No. 1: Also ask them, ‘How’s it goin?’ In a similar manner, reach out to a se-lected group of your colleagues, both locally and around the country (and even beyond), to see how everything is going for them. Customize each note or text so they are personalized. 

Colleague Check-in Tip No. 2: Add their thoughts to your list. Also ask for their good ideas and best practices for surviving the pandemic so you can include it on your list and share with others. 

Colleague Check-in Tip No. 3: See how you can help them. If you reach out to someone who identifies a specific challenge that you can help with, share your experience and your insight.

RELATED: 3 things to know about running your business during a pandemic.

Colleague Check-in Tip No. 4: Share your list of best practices and Quarantine Play Book. As you talk with your colleagues, add their items to your growing list, organize it by category and share it with eve-ryone. Be sure to include your thanks for their participation.

Tips for Checking in With Your Customers

It’s very important that you continuously check in with your customers during the pandemic—for their sake and yours.

Customer Check-in Tip No. 1: And once again… Ask ‘How’s it going?’ If you haven’t been doing this all along, reach out to each customer or prospect and ask them how they are doing. It’s as simple as that, but just reaching out in that easy way will make an impact and leave a good impression.

Customer Check-in Tip No. 2: Try to make it as personal as possible. Just like when you check in on colleagues, it goes a long way with customers as well if you can be more personal. If there’s a lot of them, consider a mass mailing that you can individualize.

RELATED: Read more by Phil Stella.

Customer Check-in Tip No. 3: Give them a relevant business update. Indicate how your business has pivoted to still provide specific products or services. Also, be sure to let them know when you expect to be back to normal and any other pertinent updates that will impact the way they do business with you moving forward (wearing a mask, restricted hours, curbside pickups, Zoom appointments, etc).

Customer Check-in Tip No. 4: Share your list with them, too. When emailing your customers, attach those items on your generic list of survival best practices that might apply to them, especially information and resources that they might not be aware of already.

Check in with your staff, colleagues and customers a little each day. You’ll soon see that this process is the essence of classical networking—the exchange of information, ideas and resources. But, COVID-19 has made everything old new again.

(So …. How ya doin? Got any good ideas, resources or strategies for surviving COVID-19 and remote working? Send them in to Nicole at njross0503@gmail.com and we’ll include them in a subsequent post.)

Phil Stella runs Effective Training & Communication, www.communicate-confidently.com, 440 449-0356, and empowers business leaders to reduce the pain with workplace communication. A popular trainer and executive coach on writing, communication styles and sales presentations, he is also on the Cleveland faculty of the Goldman Sachs 10,000 Small Businesses program.   

 
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  • Next up: A Message from COSE Executive Director Megan Kim and COSE Board Chair Kevin Johnson

    A Message from COSE Executive Director Megan Kim and COSE Board Chair Kevin Johnson

     

    With unpredictable speed, the COVID-19 outbreak has dramatically changed the way we operate our businesses and nonprofits. We are all focused on the health and safety of our community as our highest priority. This pandemic has changed your businesses and our lives.

    COSE and The Greater Cleveland Partnership (GCP) recognize that many small businesses are facing unprecedented challenges due to the Coronavirus (COVID-19) outbreak. Please know that we stand ready to work as your advocate with federal, state and local officials regarding regulations, economic stimulus, and/or the government response to the virus. GCP has taken several measures to do all we can to assist the business community during this uncertain time.

    We have created a dedicated webpage with daily updates at the local, state and federal level. This website also includes links to business resources, health and wellness information, and local news updates. Our team is also working with organizations like the SBA to host webinars and townhalls to better connect our small business members to the content you need the most right now. Our goal is to help you access the information and resources that best address your challenges quickly and easily. We are also working with the National Small Business Association (NSBA), regarding COVID-19. NSBA is our small business advocate in Washington, D.C. and several of our COSE board members also serve on the NSBA Board of Directors.

    To address specific issues, COSE is also focused on gathering information from local businesses so we can better address your most significant concerns, needs or challenges. If your company is experiencing any economic or financial challenges due to the outbreak, we ask you to please take our survey on GCP INGEAR and share the impact with us to better inform our work as your advocate. This information will help with both our advocacy efforts and our initiative to connect businesses to the resources and support they need. This website is also an excellent resource for all things associated with COVID-19, including companies that are hiring. Once you complete the survey, our team will reach out directly to learn more about what we can do to help. Completion of the survey is confidential as is the conversation with our team members. GCP will only provide aggregate information to our public partners.

    Our advocacy team is also working directly with local, state and federal levels of government and agencies to inform them of business needs and to help them actually advocate for quick passage and implementation of programs that could improve cash flow and regulatory problems. This includes the new SBA disaster loan program and many others. Key upcoming decisions around the best use of new revenues at the state or local level are on our radar screen and we are providing legislative updates daily on our GCP website, as noted above. 

    The team at COSE and GCP look forward to working with, and in support of you over the next several weeks and months to advocate for what you need most to continue business operations, while complying with the latest health guidelines. Please let us know how we can help.

    As we watch this situation unfold, we are sobered by what we see happening across our country. We stand in support of Governor Mike DeWine and Dr. Amy Acton, and we are working with their teams daily, as they focus on protecting Ohioans. COSE and GCP’s responsibility as representatives of business and nonprofit leaders is to follow their guidelines, adapt to our “new normal,” and help our businesses navigate through this COVID-19 global pandemic until it abates. We urge you to leverage these resources and let us know what else we can do to be of assistance.

    Thank you and be well,

    Megan E. Kim

    Senior Vice President, Membership Development and Marketing

    Executive Director, The Council of Smaller Enterprises (COSE) 

    Kevin Johnson

    Chairman of the Board, The Council of Smaller Enterprises (COSE) 

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  • Next up: Alesha Washington Named ACCE 40 Under 40

    Alesha Washington Named ACCE 40 Under 40

     

    The Association of Chamber of Commerce Executives (ACCE) is an organization dedicated to recognizing and supporting the most talented professionals in the chamber industry. Its latest 40 Under 40 List names Alesha Washington, Vice President of Advocacy at GCP, as one of the industry’s best emerging leaders.

    The list, which includes CEOs and staff professionals from a wide variety of roles and chamber sizes, recognizes up-and-coming leaders that are shaping the chamber industry with their creativity, dedication, and commitment to innovative problem-solving.

    Referring to her role as Director of the Great Lakes Metro Chambers Coalition, GCP CEO Joe Roman said, “In her short time, Alesha has reinvigorated the coalition, stabilized the finances and elevated the influence of the organization in Congress.” You can view ACCE’s full 40 Under 40 List here.

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  • Next up: An Eye on Advocacy: Looking Back on 2019 & Ahead to 2020

    An Eye on Advocacy: Looking Back on 2019 & Ahead to 2020

    The Greater Cleveland Partnership (GCP) released its non-partisan two-year Public Policy Agenda in early 2019, a guide that outlines the top policy priorities of its members over the next two years.  The latest installment of the agenda reflects shared issues that are of greatest importance to more than 12,000 diverse GCP organizations – comprised from global corporations to middle-market companies to local entrepreneurs and small businesses throughout Greater Cleveland. 

    Growth and innovation will continue to define the GCP agenda and drive much of our work in the region, Statehouse, and Washington, D.C.  This is a snapshot of some of the key state government advocacy issues in which our members were engaged in 2019 and what may lie ahead in 2020 as we continue to work closely with our public sector partners in government in an ever-changing landscape.

    Looking Back

    Biennial State Operating Budget 

    Ohio’s process for a biennial spending bill that sets the state FY2020 – 2021 budget concluded, albeit later than expected, in the summer of 2019.  The GCP Public Policy Agenda, based on feedback from the NE Ohio business community, focuses on three leading areas to allow for and advance growth and innovation in the region: An Adaptable Government & Public Sector; A Sustainable & Predictable Tax & Regulatory Environment; Talent Development & Retention to Advance Business Growth.  Below is a summary of a few of the headline policy issues that are of importance to our business members – many of which, the GCP advocacy team was deeply engaged in – and how these issues were addressed in Ohio’s new budget:   

    Business Income Deduction (BID) 

    Since its inception a few years ago, GCP members have maintained that preserving Ohio’s small business tax deduction on the first $250,000 in business income allows entrepreneurs greater ability to plan and invest in their companies and workforce.  The future of the BID was in jeopardy as state budget talks progressed.  GCP took a lead role on this issue and, in the end, the budget deal kept the first $250,000 of income for limited liability corporations and other business entities tax-free and maintained an existing 3% flat rate on income above that.  Over the years and consistently throughout the budget process, GCP members continued to provide examples of the importance of the BID and urged against shifting the tax burden from one group of taxpayers to another.  

    The new budget also mirrored other GCP tax priorities by maintaining today’s sales tax base, the current commercial activity tax (CAT) rate, and upholding today’s CAT exemption level.  The bill effectively eliminated taxes for people in Ohio’s lowest two tax brackets and cut other tax rates by 4%.

    State Regulatory Review

    Ohio’s signed budget also included provisions requiring state agencies to review and repeal regulatory restrictions over the course of the next four years.  GCP submitted testimony numerous times, on behalf of our members, in support of this effort over the course of the last two years.  Congruent with the GCP Public Policy Agenda, our members believe regulatory restrictions should continually be evaluated and focus on consistency and predictability – especially for small or middle-market businesses that may struggle to comply.  


    Qualified Energy Project Exemption

    The state budget extends, by two years from December 31, 2020 to December 31, 2022, the deadline by which the owner or lessee of a qualified renewable energy project may apply for a property tax exemption. And, it clarifies the calculation of payments-in-lieu-of taxes, paid by solar energy projects that receive the exemption.

    Medical Marijuana 

    A GCP Board member serves on the Ohio Medical Marijuana Advisory Committee, continually looking out for the interests of employers. Ohio’s budget requires the Ohio State Highway Patrol to purchase drug testing equipment for the purpose of determining the level of THC in marijuana or hemp.
     
    Opportunity Zones

    The final bill creates an Opportunity Zone Investment tax credit equal to 10% of an individual’s investment in Ohio Opportunity Zone investment funds, up to $1 million per biennium. GCP supported an amendment—to create an Opportunity Zone Study Committee to study impact investment strategies that support more highly distressed rural and urban communities—that was not included in the final bill. 

    School Funding

    Governor DeWine vetoed a minimum per-student funding guarantee for all school districts, which would have set the minimum at the amount of $1,300 per student. The final bill appropriated $275 million in FY2020 and $400 million in FY2021 for wraparound student wellness and success services. 

    More State Budget:  Education Reforms

    The biennial state operating budget contained several successes in education reform which GCP has long supported. The budget reformed Ohio’s high school graduation requirements—which have proven controversial for years—by eliminating most test score requirements. The state currently requires students to have strong scores on a variety of tests. Under the new plan, students will need strong scores only on one English and one math test, in addition to earning at least two of twelve diploma “seals” offered by the state, showing advanced skills in areas like the arts or technology.

    This work would not have been possible without the support of Ohio Excels, an organization that provides an informed business perspective to help improve and transform Ohio’s education system. Ohio Excels—which is chaired by GCP—developed the proposal for new graduation requirements that was ultimately adopted by state lawmakers as part of the biennial budget.

    The state budget also set a 1-year moratorium on “Academic Distress Commissions,” state-operated commissions that took away control from elected school boards of struggling districts. Since the law was passed in 2015, it has been controversial for local school districts like Youngstown, Lorain, and East Cleveland, which each saw state intervention. The 1-year moratorium prevents Academic Distress Commissions from taking control of any more districts until at least the fall of 2020.

    GCP has remained committed to focusing its resources—through efforts like Ohio Excels—to create an environment that will improve educational outcomes in our city, region, and state. Consistent with GCP’s recommendation, the biennial state operating budget contained several education reforms that support efforts to revitalize public education in Cleveland.

    Ohio Bureau of Workers’ Compensation & Industrial Commission Budgets

    GCP offers a group rated workers’ compensation program that can provide savings on premiums and safety discount programs.  Ultimately, contentious provisions were removed from a state workers’ compensation funding bill that supports administrative costs to help injured workers receive care needed.  It’s also worth noting that Ohio employers received $1.5 billion in rebates from the Ohio Bureau of Workers Compensation in 2019.  The Governor also signed into law a non-controversial $109.5 million two-year budget for the Ohio Industrial Commission, which handles appeals for workers’ compensation disputes.  

    Transportation Budget

    The Governor signed House Bill 62 – the state transportation budget – into law. This came after a long debate on increasing the state gas tax and funding for public transit. Ultimately, the legislature agreed to increasing the gas tax to 10.5 cents per gallon and diesel to 19 cents per gallon, without indexing it to inflation. The final bill also provided more money to local governments for infrastructure projects by shifting the state and local share for gas tax funding to 55/45 compared to the 60/40 split it is today. Notably, the final bill funds public transit at $70 million per year in state general revenue funding (GRF). This is up from the current $6.5 million per year that has been allocated for transit funding in state GRF. However, the transportation budget shifted away from the use of federal “flex” funding (currently at $33 million per year) to support public transit needs.

    GCP applauded the efforts of the Governor and the legislature to pass this important legislation to support Ohio’s public transportation and infrastructure network.  We will continue to work closely with the legislature and the Administration to ensure the long-term needs for public transit, particularly in major cities like Cleveland, are addressed going forward.

    Hemp Cultivation

    SB 57 was introduced in late February of last year.  The bill aimed to decriminalize hemp in Ohio by excluding it from the definition of marijuana that is used to enforce controlled substance laws.  The latest federal farm bill, enacted by Congress, removed hemp from listing under the Controlled Substances Act, and allowed states to regulate hemp through their departments of agriculture.  SB 57 – a bill GCP supported – passed in July and it was signed by the Governor.  In line with federal law, SB 57 allows for the sales of hemp, clearly defining hemp and marijuana as different.  Our membership saw merit in aligning state and federal laws – as it relates to hemp – allowing for a responsible, reputable hemp market with the potential to expand jobs and increase prosperity in Ohio.  Ohio evolved from anti-hemp to a hemp trendsetter in a matter of months.

    Workforce Development

    Two bills are primed to become law in Ohio this year related to workforce development.  HB 2 ensures the TechCred Program is administered.  The other legislation, HB 4, requires the Governor’s Office of Workforce Transformation to act as a liaison between the business community and the Department of Education (ODE) or the Chancellor of Higher Education (ODHE) with regard to industry-recognized credentials or certificate programs. 

    Looking Ahead

    Ohio Fairness Act

    GCP is among the many organizations and individuals that have expressed widespread support for HB 369 and SB 11.  The legislation would ensure discrimination in housing, employment, education, credit and public accommodation that’s specifically outlawed in Ohio based on gender, race, religion, national origin and the like is no longer permitted for reasons of sexual orientation or gender identity and expression.  In its proponent testimony, GCP highlighted its history of support for statewide protections of the LGBTQ community.  For example, GCP joined Ohio Business Competes, a non-partisan coalition of more than 600 companies and organizations – including member companies like Eaton, Sherwin-Williams, and KeyBank – that is committed to achieving nondiscrimination policies at the state level in order to attract the best talent, to increase business-to-business and business-to-consumer relationships, and to grow Ohio’s economy. 

    Commerce Uniformity Act

    In late June, the Ohio House State & Local Government Committee approved HB 242, a bill to prohibit taxes, fees, or bans on auxiliary containers like plastic grocery bags.  When Cuyahoga County introduced and later passed an ordinance that would ban single-use plastic bags countywide, GCP supported an amendment to delay the implementation of the ban pending further examination.  GCP delivered written testimony supporting HB 242, and its companion bill SB 222, urging lawmakers to further study how to reduce the use of plastic bags while preserving the economic vitality of Ohio’s small businesses and retailers.  You can read more about this issue here.  

    Intrastate Crowdfunding

    In October, GCP offered testimony in support of HB 312, a bill regarding intrastate crowdfunding in Ohio.  The bill passed the Ohio House unanimously on November 19, 2019 and awaits action in Senate Finance Committee.

    Benefit Corporations

    SB 21, introduced by Sen. Matt Dolan, is supported by GCP and it passed the Ohio Senate unanimously in March.  The bill would allow a business to be classified in Ohio as a benefit corporation – a corporation whose purposes includes having a positive effect or to reducing one or more negative effects of an artistic, charitable, cultural, economic, educational, environmental, literary, medical, religious, scientific, or technological nature for the benefit of persons, entities, communities, or interests aside from shareholders.  In GCP’s oral testimony on SB 21, GCP welcomed the opportunity to serve as a resource to Ohio legislators as they continue considering the merits of the bill.

    Alternate Employer Organizations 

    SB 201 would create Alternate Employer Organizations (AEOs).  An AEO would function in all respects as a Professional Employer Organization (PEO) with one key exception: the AEO would pay taxes to the federal government under the federal Employer Identification Number (“EIN”) of its various client-employers – not the EIN of the PEO.  Some have expressed a preference for this model because they believe it offers greater transparency in terms of how taxes are processed.  GCP convened stakeholder meetings on the issue years ago and offered support for SB 201 in November via testimony.  Similar provisions from SB 201 have also been amended into SB 9, legislation related to health plan issuers.

    Unemployment compensation reform

    Unfortunately, and like years past, legitimate interest has been remote among elected leaders in solving Ohio’s unemployment compensation challenges and the burden the current predicament poses on GCP employers; it remains to be seen if serious talks will resume.  For more information please see an opinion piece on the subject that was posted in the fall of 2019.  

    H2Ohio

    HB 7 would create the H2Ohio Trust Fund to provide for the protection, preservation, and restoration of the water quality of Ohio’s lakes and rivers.  The bill was passed by the House and now is pending a second committee hearing in the Senate.  The H2Ohio Fund could distribute up to $100 million annually for water quality projects across the state.  The GCP is supportive of the bill, which aligns with our broader efforts to advocate for Great Lakes water quality through the Great Lakes Metro Chambers Coalition.

    Mixed Use Development Projects


    SB 39 would authorize an insurance premiums tax credit for capital contributions to transformational mixed-use development projects and sets the amount of the credit at 10% of documented development costs or 10% of an insurance company’s capital contribution.  The GCP remains supportive of the bill, which is a critical incentive for various regional economic development projects.  SB 39 is currently pending a sixth hearing in the Ohio House and was passed by the Senate earlier in 2019.

    State & Local Tax Inducements

    SB 95 would enhance state and local tax inducements for businesses making substantial fixed asset and employment investments and their suppliers.  The GCP testified in support of the bill in November 2019, stating that the bill’s proposed reforms to the Job Creation Tax Credit as well as community reinvestment and enterprise zones could be helpful to future transformational attraction efforts.  The bill was passed by the Senate unanimously in 2019 and now awaits additional hearings in the House Ways and Means Committee.

    State Capital Bill

    GCP is recommending that the Ohio Legislature include financing for over a dozen regional priority projects in the state’s 2020 Capital Budget.  Each of this year’s projects are rooted in GCP’s strategic plan, Forward CLE, and Northeast Ohio’s public and economic development priorities.  GCP placed the strongest emphasis on projects that will yield high-impact opportunities, consistent with Forward CLE’s focus on places with impact.
     
    The Importance of GCP’s Political Action Committee

    GCP members are extensively engaged in and understand the importance of our collective linchpin efforts to boost the economic vitality of the region.  The GCP Political Action Committee (GCP PAC) is an important tool to that end.  Crucial public policy issues in Ohio today include tax and trade policies, the Great Lakes, infrastructure projects, education reform, a predictable regulatory environment, air service, and others.  And, as the political landscape continually evolves it is more important than ever for our business members to continue to have a seat at the table. 

    Learn more about the GCP PAC and how you can make a contribution to our shared cause today.


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  • Next up: Apply for the 2020 Safety Innovation Awards

    Apply for the 2020 Safety Innovation Awards

     

    Has your company addressed a workplace safety or health risk in an innovative way? You could win a cash award for submitting your unique process or practice to the Ohio Bureau of Workers’ Compensation (BWC) 2020 Safety Innovation Awards.

    BWC established the Safety Innovation Awards to encourage and recognize innovative and creative solutions that reduce the risk of workplace injuries and illnesses. Showcasing the most successful innovations inspires other Ohio employers to develop innovative solutions of their own.

    BWC Division of Safety & Hygiene subject matter experts will select finalists at the Ohio Safety Congress & Expo on March 12, 2020. Cash awards range from $1,500 - $10,000.

    Apply here by September 30, 2019 and click here to learn more.

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  • Next up: Month in Review: April 2020

    Month in Review: April 2020

     

    In April, the Mind Your Business blog focused much of its attention on helping our small business members cope with the current global pandemic and uncertain economic situation. Here are some of the most informative articles from last month.

    Should You Grow Your Local Business Blog in 2020?
    For business owners who might have a few extra minutes on their hands these days, beefing up their blogs and boosting SEO might be a good use of time. Consider these seven steps for your blogging strategy.

    Can the Coronavirus Get Me Out of a Business Contract?
    Limitations in place due to the Coronavirus have left many businesses wondering what their rights are when they are prevented from meeting contractual obligations. Find out more about enforcing force majeure in the wake of COVID-19.

    RELATED: 3 Things to Know About Running Your Business During a Pandemic.

    Closed Due to COVID: Tips for Your Small Business
    Many small business owners have entered new territory and are required to make tough decisions in the midst of COVID-19. Here are 5 tips to help guide you through this unusual time.

    Coping with COVID-19: A Pandemic Strategy for Your Small Business
    A crisis of the scope and magnitude we have witnessed with COVID-19 can have a large, multidimensional impact on business. Here are six tips to help you do what you can now to cope with it and be better prepared for the next one.

    RELATED: Read more MYB months in review.

    Networking in the Age of COVID-19
    We’ve seen the art of navigating a crowded room to establish a rapport with a total stranger come to a grinding halt. Learn how to build connections from the comfort of your home through virtual networking.

    What was your favorite Mind Your Business article from April? Let us know on Twitter!

     
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