Register Now for a Morning Conversation with Congressman Dave Joyce

On Friday, August 16 from 7:45 – 9:00 AM, U.S. Congressman Dave Joyce will join GCP for our Morning Conversation series. Congressman Joyce is a lifelong Ohioan and represents the 14th District of Ohio, which includes Northeast Ohio communities like Twinsburg, Mentor, and Mayfield Heights.

Congressman Joyce serves on the influential House Committee on Appropriations, which is responsible for reviewing federal spending and determining how tax dollars are spent. Since he came to Congress, Congressman Joyce has established himself as a leader in bipartisan efforts to preserve and protect the Great Lakes.

To learn more or register, click here.

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  • Next up: ROE Dental Laboratory Switches Gears to Produce Essential Medical Supplies

    ROE Dental Laboratory Switches Gears to Produce Essential Medical Supplies

    As one of our first COVID-19 business reinvention stories, we are highlighting the work of COSE member ROE Dental Laboratory. Read about how they are refocusing their resources to produce essential medical supplies.


    Many businesses are reinventing themselves, their products and their services in an effort to help combat the impact of COVID-19. We will be featuring these stories—beginning with one of our own COSE members, ROE Dental Laboratory. If you have a business reinvention story to share, please contact Marie Zickefoose at We would love to hear from you!

    ROE Dental Laboratory has refocused its significant 3D manufacturing capability and employee expertise to the production of essential medical supplies: Nasopharyngeal (NP) COVID-19 testing swabs necessary for COVID-19 sample collection, as well as facial personal protective equipment (PPE) essential for those on the front line in this viral pandemic. 

    ROE has reorganized its resources to allow for the production of over 150,000 testing swabs and almost 10,000 face shields per week.

    “All of us at ROE Dental Laboratory are about delivering precisely-crafted products in a short timeframe,” says BJ Kowalski, president of ROE Dental Laboratory. “When we learned there was a need for NP Testing Swabs and PPE equipment in the fight against COVID-19, we realized that not only did we have the technology and skill to fabricate these but it fit perfectly into our core competencies as an organization. We want to help the cause and get everyone safely back to work.”

    NP Testing Swabs
    In a partnership with Formlabs, USF Health, Tampa General Hospital, and Norwell Health, ROE Laboratories, an FDA-registered facility, has been granted a production license for 3D printed NP test swabs. NP swabs are flexible sticks with a bristled end that are inserted into the nostril to the back of the nasal cavity and swept around to collect material that sticks to or wicks up the bristles. The current product capacity is over 21,000 test swabs per day. The swabs are being printed from biocompatible, autoclavable, and FDA cleared surgical guide resin, a material ROE is very familiar with in their typical day-to-day operations. For additional information visit

    Facial PPE
    ROE has created two options: 3D printed headgear with a replaceable face shield and disposable headgear/face shield option. ROE has the capacity to provide over 1,000 shields per day. Since the decision to changeover production capability to providing PPE, ROE has fabricated and shipped over 10,000 headgear/face shields around the U.S. For videos and more information visit

    Armed with over 40 3D printers from Formlabs, Carbon, Stratasys, and Kulzer, ROE is ready to do their part in the ongoing battle with COVID-19 and to help return its outstanding technical team back to work. Contact BJ Kowalski or Chris Moore for additional information at 1-800-228-6663.

    About ROE Dental Laboratory
    ROE Dental Laboratory is a full-service modern laboratory who has partnered with the dental community since 1926. We integrate innovative technology and manufacturing processes with the most up-to-date dental science to develop dental products that exceed the expectations of dentists nationwide. With a dedicated service team, we aim to provide our customers a level of personal attention they do not experience elsewhere. ROE Dental Laboratory has three locations with its headquarters located in Independence, Ohio. Learn more about ROE Dental Laboratory at

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  • Next up: 3 Things to Know: Running Your Small Business During a Pandemic

    3 Things to Know: Running Your Small Business During a Pandemic

    It might feel like information-overload with all of the resources being thrown at you during this uncertain time. Here are three pretty simple but, we think, important things you should know when it comes to running your business in this climate.


    In our 3 Things to Know series we explore a variety of topics popular on the Mind Your Business site. This month we are featuring the subject everyone is talking about right now—COVID-19. Here are three things you need to know when it comes to running your business during a pandemic. 

    Need to know no. 1: Preparation is key. You probably were not prepared for COVID-19—nobody was. But you better be prepared for the next one—and if you are, your preparation will help bring out the best in you, your team and your business. Here are 6 components to consider when creating a pandemic strategy.

    RELATED: Closed due to COVID? Check out these tips for your business.

    Need to know no. 2: Different can be OK. You are operating differently these days and there may be some things you are not currently able to do as a small business. But sometimes a little out-of-the-box thinking can lead to a pretty good backup plan. Try communicating with your audience through Facebook Live instead of in person, switch gears and try a new product or service that lends itself better to this uncertain climate, or get your team together (virtually) every Friday afternoon for a happy hour or “Popcorn Friday.”

    And, if you’re thinking internships are off the table for this year, you are still thinking inside the box. Virtual internships have become a reality for many employers and students across the nation as they consider how to adapt during these challenging times. On April 30, join a panel of local employers in a free webinar that explores approaches to virtual internships.  

    RELATED: Labor and employment updates during the Coronavirus pandemic (webinar).

    Need to know no. 3: GCP/COSE is here to help. We understand the economic impact of the COVID-19 outbreak is unknown and changing quickly. From resources for businesses and health and wellness information, to local information, advocacy updates and related webinars, we are here to help you. 

    As Greater Cleveland Partnership works with government officials to aid businesses, we are also committed to providing the best information possible about the economic impact of COVID-19. Check back for frequent updates to help you stay informed and give you access to relevant resources as this situation continues to unfold.  

    RELATED: Read more in our 3 things to know series.

    If you have a story to share about how your business is adapting to the changing times—whether you’re making a PPE item or offering a different service to help others stuck at home—we want to hear from you. Please contact Marie Zickefoose so that we can help spread the word of what you’re up to.

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  • Next up: Sales Q & A: Goal vs. Objective

    Sales Q & A: Goal vs. Objective

    If you own a small business, then you need to know how to sell. So, what are your most pressing sales questions? Let us provide expert answers to them in this new Mind Your Business series.

    With this article, we are introducing a new series inviting questions about sales pitches and responding to them. A COSE member recently asked about the specific objective of an effective sales pitch versus the goal. Here’s a summary of our conversation.

    Effectively Setting a Sales Goal

    Let’s start by re-examining the actual goal of any sales process. Obviously, it’s to make the sale … win the business … beat all the other competitors. But, remember that the goal from the prospect’s perspective is to choose the best provider/product/service that meets their needs and works within their limits of time, budget and staff. The two should not be mutually exclusive. Consider both sides of the proverbial coin as you work to set your sales goals.

    Keeping it Classy When Losing

    Also consider a counter-intuitive secondary goal for your sales process - lose with class. When you get that dreaded “Thanks, but no thanks” call or email, respond with class and style following these steps:

    Classy Step 1: Thank the prospect for the opportunity to work with them and present your product/service.

    Classy Step 2: Wish them success with their choice.

    Classy Step 3: Ask who did win the business and why and what was your proposal lacking? This is important information that you might not want to hear but need to. And while you might not get straight answers to these questions, you’ll never learn anything if you don’t ask.

    Classy Step 4: Close with a genuine wish that your paths might cross again with a future opportunity.

    Classy Step 5: About the time the project should be completed or the product/service they bought should be fully operational, follow up with a call or note. Simply check in to see how they’re doing and their overall level of satisfaction.

    Classy Step 6: Once in a while, the prospect may confess that their first choice didn’t work out or meet their expectations. And, by losing with class, you might get a second chance to win the day. Of course, that will rarely happen if you don’t casually check in with them.

    Setting Pitch Objectives

    That all said, the specific objective of the sales pitch is also important, but very different. Consider this approach: The objective of your sales pitch is to provide the prospects with all the information they need or want to make a fast, fact-based and logical decision on whether or not your product or service meets all their needs. Sounding rather counter-intuitive, you can accomplish your sales pitch objective by showing the prospect that you’re not their best choice. So, you can lose the goal while still winning the objective—no small solace, I realize.

    Next time, we’ll consider another question about sales pitches. Until then, if you have a topic you’d like to have us discuss, contact me anytime.

    Phil Stella runs Effective Training & Communication, 440-449-0356, and empowers business leaders to reduce the pain with workplace communication. A popular trainer and executive coach on writing, communication styles and sales presentations, he is also on the Cleveland faculty of the Goldman Sachs 10,000 Small Businesses program.  

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  • Next up: Save Time Using Office Depot’s Product Subscription Function

    Save Time Using Office Depot’s Product Subscription Function

    Does your organization purchase the same products on a recurring basis? Office Depot’s product subscription allows you to schedule and control automatic deliveries on your organization’s favorite products. The subscription service makes thousands of products available for automatic delivery including ink & toner, paper, coffee, cleaning supplies, water, shipping materials, snack boxes, and so much more. Simply follow the steps below and you’re all set.

    office depot subscription function

    As an added bonus, you can receive special discounts on subscription purchases for thousands of eligible products. Plus, if the product is on sale when your subscription ships, COSE Members will receive the subscription discount in addition to the sale price.

    You can easily modify, skip or cancel your product subscription at any time. Yes, it's easy to change or cancel your Subscription.  All you have to do is sign in to your Office Depot account and open Subscription Manager.  Here you can change the frequency, item quantity, skip a delivery, or cancel your Subscription.  You can also update your payment information.

    What’s Trending?

    It’s no surprise that among Office Depot’s most popular subscription items are paper, toner, and coffee! Office Depot’s large assortment of printing supplies offer an easy and risk free way to cut costs, without sacrificing quality. COSE recently added to the Core List over 20 new multi-use copy paper options, including color and recycled paper. We further increased the opportunity for our members to maximize their office supplies savings with the addition of over 200 remanufactured toner products. The Office Depot brand replacement toner and inkjet cartridges can save you up to 30% off the price of the equivalent national brand cartridges.

    Coffee is another popular subscription item. Office Depot carries a variety of coffee options, including Executive Suite® brand, now available in K-Cup® pods. Right now, you can get a free coffee maker with a two-year coffee subscription.

    To learn more about Office Depot’s subscription service click here.

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  • Next up: SBA Hosts National Regulatory Fairness Hearing

    SBA Hosts National Regulatory Fairness Hearing


    The Small Business Administration (SBA) National Ombudsman office held a National Regulatory Fairness Hearing in Washington on August 19.  The office is responsible for investigating and resolving challenging rules or regulations for small businesses and GCP volunteer leader Keith Ashmus of Frantz Ward serves on the Regulatory Fairness Board. 

    The hearing afforded a unique platform for small businesses to surface concerns regarding inequitable federal regulatory enforcement actions taken against small businesses involving any federal agency which impact them, their members, or others in the small business community.

    While regional regulatory fairness hearings and roundtables are held around the country, the recent national hearing allowed stakeholders to hear directly from small businesses and provided an opportunity for representatives of small businesses to report significant national trends in federal regulatory compliance and enforcement and thereby, inform their assessment of systemic regulatory barriers to small business growth and prosperity.

    Comments and concerns raised at the regulatory fairness hearing will be directed to the appropriate federal agency for a fairness review to reduce undue regulatory burdens, while helping small businesses succeed. 

    Click here to visit the SBA Office of the National Ombudsman’s website.

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