Using Digital Media to Connect During a Pandemic

From sharing new safety protocol beyond traditional high-risk areas with employees, to communicating your commitment to safety with external audiences, it’s time to connect on a different level—visually.  

“This is an unprecedented time.” Seems like this is all we hear these days. And yes, it is!

Business is not as usual. Face-to-face meetings are a stigma and being six feet apart with your mouth and nose covered is the norm.

There is no answer to when we will feel comfortable enough to hug, high-five and enter public spaces without masks. For now we have to adapt -- and quickly.

For business owners there is more to consider than just changing business strategies and transforming traditional practices. There is a responsibility to communicate more than ever. From sharing new safety protocol beyond traditional high-risk areas with employees, to communicating your commitment to safety with external audiences, it’s time to connect on a different level -- visually.

Video may not be part of your traditional marketing plan, but it is the wave of the future. According to Forbes, the average person has watched 100 hours of video during this Pandemic. A healthy chunk of that could have been spent watching Netflix, but what is making up the other time?

More and more companies are choosing video to deliver important messages and interface with their employees. From live broadcast where everyone can personally connect, engage and ask questions in real-time, to safe workplace videos to communicate and demonstrate new office practices, videos are the chosen platform for communication today.

So now you have your internal audience covered. What about your external audience?

Wyzowl’s research states that 84% of people say they’ve been convinced to buy a product or service by watching a brand’s video.

Your website is a great place to connect with your customers and share important messaging, but if you are repeating what everyone else is saying, no one is listening. It’s time to pull out the playbook and rethink your strategy.

It’s time to humanize your brand. Show the real faces of your team and those impacted by your work, display emotion and engage with your audience using digital marketing in a direct and raw way.

There is no better time than now to optimize your marketing plan through video. 85% of businesses use video as a marketing tool. A production partner with the right equipment and industry knowledge can help you deliver your messaging in an authentic way.

You can still connect with your audience in this uncharted business climate.

Stay safe, healthy and compassionate during this time. We are all in this together.


Goldfarb Weber Creative Media is at the forefront of visual communications with the capabilities to produce broadcast-quality live streams or create on-demand webcasts for leaders to reach thousands at a time. Our team of experts can consult with your organization on the best practices to deliver your virtual video messaging.

Tanja Bartulovic is a Writer and Producer at Goldfarb Weber Creative Media and an entrepreneur with 15 years of marketing experience.

Share
  • Email
  • Next up: Here's Your Social Media Playbook

    Here's Your Social Media Playbook

    Are you ready for a social media blitz? No need to audible! Check out our Social Media Playbook below, featuring tips from Ted Moss of Fresh Squeezed Minds. Knowing what to focus on when engaging in social media will help your business score points with customers.

    Are you ready for a social media blitz? No need to audible!

    Check out our Social Media Playbook below, featuring tips from Ted Moss of Fresh Squeezed Minds.

    Knowing what to focus on when engaging in social media will help your business score points with customers.

    And when you’re done here, shoot the gap over to our social media hub for more victory-formation-worthy social media tips.

     

    Share
  • Email
  • Next up: High Tech Vs High Touch Balancing People and Technology

    High Tech Vs High Touch Balancing People and Technology

    Share
  • Email
  • Next up: Hiring an Outside Marketing Company: 4 Questions to Consider

    Hiring an Outside Marketing Company: 4 Questions to Consider

    Entrepreneurs often feel a lot of pressure to do everything themselves, but there’s no need to be a hero. Acquiring the services of an outside firm can be the right move. Here are four questions to ask when looking at bringing in a third-party firm.

    Many small business owners try to take on graphic design, social media, public relations and other marketing efforts in addition to sales, operations, finances, HR, and so on. Doing this creates suboptimal results across the board and puts your business at a disadvantage when competing against larger companies with significant marketing resources.

    Many businesses believe hiring an employee to handle marketing is the way to go. However, hiring a marketing person can be costly and difficult. Not only is finding talent challenging, but If he or she leaves the company, you have now lost that person’s skill and knowledge. As a result, marketing efforts suffer and the business must now invest time and money in hiring and training a new person.

    There is another alternative to tackling your marketing efforts that may be a better fit for your business–hiring a company to do it for you. A company that specializes in helping companies execute their marketing efforts can provide better quality, expertise consistency–leading to better return on marketing investment.

    If you think hiring a company makes sense for your business, it is important to ask the marketing company these questions:

    Do you offer what I need?
    Do your homework to understand what services the company offers? Is it a match for the types of marketing efforts you are looking to do? Ideally, you will want to identify a company that can address multiple areas. For example, if a company can manage social media, your email newsletter, and your website, you’ve now created a more efficient way to manage your digital presence.

    Can I afford your services?
    Determine your monthly budget for marketing and figure out where that money should be spent. Ideally, you will want to work with a marketing company that understands how to work with budget constraints to prioritize efforts. For example, if your budget is $1,000/month, a marketing company might recommend you invest in social media, online marketing and direct mail and forgo other efforts.

    Do you understand my business?
    For marketing to be successful, it must align with your overall company strategy. An effective marketing company will be able to understand your business, its goals and recommend the right tactics to achieve them. They will be able to analyze results to see what is and isn’t working, and make adjustments.

    What experience do you have?
    It is important to hire a company who has positive experience servicing its clients. Always get examples of previous work and see if you can speak with an existing client to get feedback on the overall experience.

    Ultimately, the decision to outsource your marketing efforts comes down to whether you feel your business has the internal capabilities to see results. If you are not a marketing expert or don’t have the internal resources to effectively promote your company, securing an outside company will help you not only market more effectively, but also save you time and money.

    Nevin Bansal is the president and CEO of Outreach Promotional Solutions.

    Share
  • Email
  • Next up: How can CyberOhio assist your business?

    How can CyberOhio assist your business?

    Learn how CyberOhio is working to keep your company safe from cyberattacks.

    On March 10, we had an opportunity to connect our members with Craig Rapp (Director, CyberOhio) to learn more about the CyberOhio program and in advance of the initiative’s upcoming Business Summit. The CyberOhio Business Summit will take place on March 31 in central Ohio and it will feature cybersecurity experts to provide business owners with practical, understandable, and actionable cybersecurity information.

    CyberOhio was launched last year by the Ohio Attorney General’s office and is a collection of cybersecurity resources aimed at helping Ohio’s businesses fight back against cyberattacks. The goal is to provide the best legal, technical, and collaborative cybersecurity environment possible to help Ohio’s businesses thrive. 

    How can CyberOhio assist your business?  Click here to view our brief interview

    Share
  • Email
  • Next up: Ask the Expert: How Can I be More Effective in Closing a Deal?

    Ask the Expert: How Can I be More Effective in Closing a Deal?

    “First off, it’s important to understand that closing the deal begins way before the final handshake and completed order form. One of the biggest mistakes a salesperson can make is to believe that there is a magical closing line that you can pull out of your hip pocket at the end of a sales event that will seal the deal. Dangling a deadline or offering to hold a price in exchange for signing that day are tactics that go against the grain of the sales techniques that we foster.

    “First off, it’s important to understand that closing the deal begins way before the final handshake and completed order form. One of the biggest mistakes a salesperson can make is to believe that there is a magical closing line that you can pull out of your hip pocket at the end of a sales event that will seal the deal. Dangling a deadline or offering to hold a price in exchange for signing that day are tactics that go against the grain of the sales techniques that we foster.

    “Developing a mutually beneficial relationship with potential clients is essential in sales. I always say, “We don’t sell, the prospect buys.” Following are a few examples of best practices that should define your sales process:

    “Set proper expectations. The most critical part of the sales process is how you structure a selling event. It’s important to lay down ground rules, or what we call an ‘up front contract,’ which can eliminate any surprises. It’s always best to let the sales prospect know at the outset that the meeting will consist of a) things you will talk about, b) any topics or questions they want to talk about, and c) what decision will be made in the end. 

    “Introduce opportunities for incremental decisions. If there is any hesitancy, let them know upfront that the decision today isn’t necessarily a sale. The decision can be as simple as an agreement to “test drive” a product or service or meet a second time. 

    “Don’t assume that price is the only issue. Take the time to understand the needs of the prospect; don’t just tout the benefits of your product or service. Understanding what is compelling them to do something different should be at the heart of every sales event.

    “Every salesperson has their own style, but these proven sales techniques can help you successfully close the deal and establish an ongoing relationship built on trust. It’s also important to understand that what you’re selling won’t always be a good fit for the prospect and that it’s ok to have a no.”

    Dave F. Harman is director of Sandler Training.

    Want more expert advice? Check out COSE Expert Network, an online forum connecting business owners with creative solutions to the tough questions they face every day. 

    This article originally appeared in the February 2, 2015, edition of Small Business Matters.

    Share
  • Email