New Precautions Eye Doctors Are Taking as Many Practices Reopen

As many parts of the country continue to reopen, VSP® eye doctors across the country are open and ready for routine eye care. And your next trip to the eye doctor might look much different than what you’re used to in order to protect your health and safety. Courtesy of our partners at VSP® Vision Care, here’s what to expect when you visit the eye doctor.

VSP is partnering with network eye doctors to help ensure a healthy return to routine eye care services. Here are some of the changes you might see when you return to your eye doctor.

What Eye Doctors and Staff are Doing

While precautions may vary from practice to practice, many eye doctors have implemented new patient protocols to ensure everyone’s safety. Eye exams take place inches from your face, so many eye doctors and staff will have personal protective equipment (PPE), like masks, gloves, gowns, and face shields.

In May, VSP Global manufactured and donated protective face shields to VSP network doctors across the country and provided other resources to help them access much-needed PPE.

Patient Protocols

Patients may be asked to wear masks to their appointment. In many cases, patient in-take forms have been moved online, and checking into your appointment will look a little different. In some practices, patients might be asked to use their cars as a “waiting room” and will be notified by staff when an exam room is available. Check with your VSP eye doctor ahead of your appointment to find out their current patient protocol.

How to Prepare for Your Eye Doctor Visit

1. Don't go if you're feeling sick. Your routine eye exam can wait. Don’t be surprised if someone takes your temperature upon arrival to ensure safety for everyone.

2. Fill out forms in advance. If possible, fill out your intake forms online before your appointment. This will limit your face-to-face contact and your overall time within the office. Any additional information that's requested by your doctor can also be done over the phone.

3. Follow social distancing guidelines. There may be new procedures in place to help with social distancing, from markers on the ground indicating where to stand, to a limited number of people allowed in certain areas. You will likely need to call from your car to check in. Every office is different, so be sure to check with your eye doctor’s office about their requirements.

4. Go alone to your appointment. Most offices are only allowing the patient to enter the office, with the exception of those who require a caregiver or a guardian to attend the appointment with them. This limits the amount of people going in and out of the office, and helps maintain a more sterile, clean environment.

5. Wear a mask to your appointment. Depending on your state, a mask may either be mandated or highly recommended when you are in public places. The Centers for Disease Control and Prevention highly advises people to wear a mask covering their nose and their mouth in order to help stop the spread of COVID-19.

6. Ask before trying on frames. Lastly, if you need glasses, your frame selection experience might be somewhat different than before. Be sure to ask office staff prior to trying on any frames. Frames that patients try on will be disinfected prior to returning them to the frame board so that you feel safe and comfortable. This will ensure that the eyewear remains sanitary. In addition, many offices have placed an acrylic barrier between you and your optician. This might allow you to try on your frames mask-free. Be mindful that procedures are modified as needed and each doctor’s office might have a slightly different approach to ensuring everyone’s health and safety.

To know exactly what to expect during your appointment, call your doctor’s office to find out how to best prepare for your visit. Many VSP® Premier Program locations, including private practice doctors and Visionworks retail locations, are open and ready to serve you. If you need to connect with a VSP network doctor but don’t have one or you aren’t able to contact your eye doctor, we can help! Call VSP’s Member Services at 800.877.7195 for assistance and we’ll help connect you with another eye doctor on the VSP network who is open and ready to assist you.


See Well. Be Well.™ Make your eye health and eye care a priority. If you haven’t already, take advantage of your COSE member benefit and opt-in to VSP vision insurance. Contact your COSE sales representative or broker for more info.

 

 
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