Few companies have the dedicated staff or time to continually monitor trends in the telecommunications industry. The good news is the connecTel team does and can provide a single point of contact for local, long distance, wireless and data services. This partnership saves time and money and allows connecTel clients to focus their energies on growing their businesses.
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Thanks to years of experience and long-standing partnerships, connecTel can evaluate the latest technologies and trends, recommending the best solutions to lower costs, streamline services and enhance functionality. The company also continually reviews and manages services to further save time and money. And finally, connecTel acts on their clients’ behalf for service problems and troubleshooting with carriers.
Here’s a closer look at the ways the experienced team at connecTel helps businesses.
Alpha Communications Technologies has completed a merger with connecTel, Inc. as of Jan. 1, 2017. The new Alpha connecTel Technologies LLC, is positioned to better serve shared customers in this ever-changing telecommunications landscape. Hosted services, IT, premise-based PBX equipment, and traditional telecom are converging rapidly. This new entity has the resources and expertise needed to more effectively support customers and quickly adapt with ever-evolving technology.
Voice service is one of the more common telecommunications offerings, encompassing local dial tone, long distance, international, toll-free and sundry usage plans. These services can be provided over copper, fiber, coaxial cable or even wireless transport medium. connecTel can also advise you on a wide range of hosted (cloud) voice options. Simply put, we can discuss all your voice service options with multiple carriers. And connecTel works with businesses to explore what products best integrate with your organization—both for today and in the future.
Hosted and cloud services
Cloud services means services made available to users on demand via the Internet from a cloud computing provider's servers as opposed to being provided from a company's own on-premises servers or premised based PBX. Cloud services are designed to provide easy, scalable access to applications, resources and services, and are fully managed by a cloud services provider.
A cloud service can dynamically scale to meet the needs of its users, and because the service provider supplies the hardware and software necessary for the service, there’s no need for a company to provision or deploy its own resources or allocate IT staff to manage the service. Examples of cloud services include Hosted PBX, online data storage and backup solutions, Web-based e-mail services, hosted office suites and document collaboration services and database processing.
Internet services encompass everything—including dial up, broadband, dedicated and wireless connectivity—and can be provided over copper, fiber, coaxial cable or wireless transport medium. Each client’s size, number of users and types of traffic—in conjunction with the degree of mission-critical requirements—all combine to determine the best recommended options. Often, a mixed portfolio of tiered services is the answer, and connecTel is uniquely qualified to design these customizations. We will also work closely with internal IT staffs or outside network integrator, so the connecTel team’s recommendations seamlessly integrate into unique business environments.
Data Services include all WAN (Wide Area Network) designs. These product offerings are provided over copper, fiber, coaxial cable or wireless transport medium. They can be dedicated circuits or controlled over the Internet by a VPN solution, and can be used to link multiple locations, small offices or remote home office environments. And they also can be dedicated point-to-point circuits (via MPLS, VPN and Frame Relay) with speeds ranging from 56K 1.5M T1 to OC levels. Each data solution is tailored to the customer and configured to the unique needs of each location. connecTel will take into consideration all the interoffice voice and data requirements to customize a recommendation to meet specific needs and budgets and, as mentioned before, will work closely with internal IT and outside vendors to ensure the exact needs of your business are met.
Consulting and auditing
Many connecTel clients benefit from our extensive consulting services, which range from comprehensive bill auditing, carrier services RFP development and project management, as well as pursuit of billing credits on a contingency/shared savings basis. Support includes:
• Communicating with phone equipment vendors to coordinate proper use of the system.
• Verifying tax exemption certificates with all carriers.
• Identifying potential areas of telephone over-billing.
• Interacting with carriers on the client’s behalf regarding service-related issues.
• Pursuing credits.
Mobility management services
Most companies and organizations view mobility as a necessary but frustrating expense in their organization. Additionally, mobility is viewed as a mandatory tool for employees—one that helps drive efficiency, collaboration and competitiveness. However, company resources and oversight for mobility often fall on the list of priorities.
By allowing connecTel to manage wireless devices, clients realize lower internal administrative costs, expedited support and trouble ticket resolution for users, decreased costs, and greater accountability for users and locations. With proprietary analysis software, connecTel imports entire bills into their system and then perform checks and balances for each individual phone on the account. As each bill is reviewed, connecTel provides information to you if any modifications need to be made or any billing issues are found. When we uncover these issues, connecTel Wireless resolves them.
Mobile device management
connecTel’s mobile device management (MDM) offerings provide organizations of any size with oversight, control, security, management and real-time visibility for any type or number of mobile devices regardless of operating system, ownership, carrier or email platform. Support includes:
• On-premise and cloud delivery
• Centralized dashboard monitor
• Policies and security
• Application management and file share
• Compliance manager and alerts
• Wireless usage and monitoring
• Real-time device statistics and location
• Report generation and logging
Learn more about how connecTel’s telecom solutions can free your team up to focus on what matters most: your business. Visit connecTel’s site by clicking here.